what a prick.
----- Original Message -----
Sent: Wednesday, November 17, 2004 10:05
PM
Subject: Jelly Roll --
i just now got the call back from the head of the
vet's office that screwed up this morning. I am so mad. I cannot believe how I
was talked to by this man. He was never my vet--I used a different dr. at the
practice who unfortunately is away on vacation til first week in Dec and was
on vacation when Jelly's ashes were returned. Get this? I'm overreacting
according to Dr. Travis head partner of Ft Hill Animal Hospital in Huntington
NY. Because I wasn't in their loose leaf notebook of private cremations, I was
not notified. They claim they had no idea who Jelly Roll belonged to. (yeah
that's a common name like Rover, right?) They claim the last name looked like
Rowe not Lowe(my name). Their excuse is they had no idea why this crematory
was delivering the remains to them because it was not their regular crematory.
(so why accept them then????) Now when Jelly had to be put to sleep I had to
call the specialists' crematory agency who said they would as a favor to me if
IF IF my regular vet said it was okay, they would deliver Jelly's remains to
the Huntington vet because that one was only 10 mins from my house rather than
the hour I would have had to drive to the specialists' office. The crematory
said they would call my Huntington vet for me. the huntington vet signed for
the remains which means they accepted responsiblity for Jelly. They just stuck
him in the back room where dr. travis claims are so many other remains that
people haven't picked up over the years and would have done nothing to contact
me. I've been their client for double digit years--with over let's see, 5
dogs, numerous foster kittens from an animal shelter, presently 7 cats and at
least 5 angel cats. the vet I use there jokes they should name a wing after me
for what I have paid over the years.
I really did start the conversation tonight with
Dr. T rather rationally-calmly. I was trying to explain to him I just
wanted to be sure this experience did not happen to anyone else and that I
really wanted someone at their office to say,
"ya know what? yeah, we
screwed up-we're sorry. we know you loved your cat." Nada. nothing. his
attitude continued to be that I was overreacting. When I asked why no one
bothered to do a computer search of the name Jelly Roll, he couldn't answer
that except to say that wasn't the procedure-for cremation, they go to the
loose leaf notebook of names. (and the 3rd vet at the office also knows Jelly
Roll because he- Dr. W had to do the 2nd weekly shot of chemo for me for
two weeks in a row at 35$ a shot). I''m just floored. I am so amazed at the
callousness of this vet who should realize his practice is suffering a loss of
clientele since my original vet there left earlier this year to open his own
practice.Ft Hill always used to be busy. When I was there recently on a Friday
for Jelly's 2nd chemo shot of the week, Dr. W. commented on how
quiet the office was. I drive by there and there are no cars in the
parking lot-which is very unusual. I only stayed at Ft Hill because
Jelly roll's "crash" occurred before my original vet's new clinic building was
complete and then I took Jelly to the specialists at another clinic. I ended
my phone call with Dr. T tonight that there are other vets and the office in
the morning will be getting a phone call request from me to transfer my 8
pets' records. The techs and front desk people who used to work at Ft. Hill
who are very caring all went to the new clinic and now so am I. I will just
have to explain to the vacationing dr. what happened and why I cannot return
to Ft Hill.
thank you for listening. It is too late for me to
call anyone locally.
And thank you all who have cried with me and
comforted me during Jelly's illness and then this fiasco this morning. Thank
you for all the emails. I told Jelly's sister all about them.
oh god i am just so floored.
hope everyone's kitties are doing okay. (and
doggies too---poor Frasier here can't get any respect from the cats--they all
treat him as a rubbing post and Jelly's sister insists on sleeping against his
back or against his head)
thank god for animals. thank god for all of you.
gnite
barbara
