On 30 Jun, 2004, at 06:00 PM, Jari Williamsson wrote:
Darcy James Argue writes:
In response, I got a message saying that very few people were reporting
the problem, and that meanwhile there was a perfectly good workaround
-- don't have multiple documents open at the same time. The implication was clearly "Don't expect a fix anytime soon."
I would be really interested to know if this is the official word from
MM or if this is the tech support guy's personal opinion.
If it's MM official word, I would be rather surprised - since they
usually set high priorities on bugs that damage data (if they can
reproduce the bug, that is).
If it's the tech support guy's personal opinion - well, it's not his job to
make decisions about what's going to be fixed or not.
Hi Jari,
Brian did not actually *say* that this was a low-priority bug, he only observed that few people had reported it and that was a workaround that would prevent the problem (i.e., don't have multiple documents open). In the context of our discussion, though, I took that to mean "don't hold your breath waiting for us to fix this."
I would *hope* that Coda would put high priority on bugs that damage data. But in this situation, that seems not to be the case. This bug has been around since at least MacFin2002. I had thought it was a Mac-only thing, but now Noel says he's seen it on Windows as well? I would be very interested in other Windows users who have encountered this problem, especially in Fin2004.
Regarding your 1-4 step to reproduce the text block bug: How do you open the files (is the open method a factor)? How do you cycle the documents?
I don't think the open method is a factor. I have run into the bug using all kinds of open methods: having "open extracted parts" checked, opening from the Finder, and opening from within Finale. The method of cycling documents makes no difference -- you can cycle using the Window menu, or -- as of MacFin2004 -- using command-tilde. Or by clicking and holding on the Dock icon. Or even Expose. None of that makes any difference to the problem.
Also, I notice that the unwanted change(s) do not show up in the Undo/Redo lists. If Finale did not unnecessarily prompt to save changes even when nothing has changed in the Undo/Redo list, this bug would not be so severe.
Also, the referencing of the same text ID thing can only within the same file AFAIK, since text IDs are unique only within the file. That's why I was confused about the respose from tech support.
David Fenton's theory makes sense to me -- because temp files are shared by all open documents, this may be a problem caused by temp file corruption. I don't know enough about temp files to say for sure, but if David is correct, it seems like temp files would be a good place for Coda to start troubleshooting.
But that doesn't matter, the important thing is that this bug gets fixed!
Jari, I want this fixed so badly I can taste it.
- Darcy
----- [EMAIL PROTECTED] Brooklyn, NY
Best regards,
Jari Williamsson
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