On Dec 21, 2005, at 10:42 AM, Aaron Sherber wrote:
Now, if this were a first step to actually having some kind of bug database available online, I'd be all for it. But somehow I suspect this isn't what you're referring to.
Jim Bruce, MM's customer support chief, indicated to me that that was a big part of the reason for a web based rather than email based customer support system.
This comment is not aimed at you, Aaron, but it does tire me to read criticisms of MM's policies that seem to assume that the people running the company are stupid, or don't care about customer support. They make mistakes, and I have been irritated by Macsupport responses in the recent past. Still, every time I get beyond that and make personal contact with anyone there, I find intelligent, respectful, and good hearted response. When MM doesn't solve my problems, I am as frustrated as the next guy, but I don't take it personally and don't assume that my priorities must be theirs. My 2 c.
Chuck
Aaron. _______________________________________________ Finale mailing list [email protected] http://lists.shsu.edu/mailman/listinfo/finale
Chuck Israels 230 North Garden Terrace Bellingham, WA 98225-5836 phone (360) 671-3402 fax (360) 676-6055 www.chuckisraels.com _______________________________________________ Finale mailing list [email protected] http://lists.shsu.edu/mailman/listinfo/finale
