Hi Lawrence, I might suggest at this point contacting support:
http://makemusic.custhelp.com/app/ask/ If anyone else is running into this problem, please let me know! ___________________________________ Justin Phillips Senior Product Manager M 952 • 388 • 3064 D 952 • 818 • 3819 F 952 • 818 • 3919 www.makemusic.com <http://www.makemusic.com/> <http://www.makemusic.com/> On 11/4/13, 3:03 PM, "Lawrence Yates" <[email protected]> wrote: >Sorry Justin, same result, same error message. > > >On 4 November 2013 20:34, Phillips, Justin <[email protected]> >wrote: > >> I haven’t seen this before. >> >> Do you have any USB devices attached to the computer (other than a mouse >> and keyboard)? If so, try removing all of them, restarting the computer, >> and re-launching Finale. Does the same error appear? >> >> If so, try this: >> >> 1. Close Finale if open. >> 2. Navigate to: >> * Windows XP: C:\Documents and Settings\(Your User Name)\Application >> Data*\MakeMusic\Finale 2014 >> * Windows Vista/7/8: C:\Users\(Your User >> Name)\AppData*\Roaming\MakeMusic\Finale 2014 >> >> *This is a hidden folder. To show hidden files and folders, go to the >> Explorer's Tools Menu (XP) or the Organize Menu (Vista/7), Folder and >> Search Options, the View tab, and Show hidden files and foldersFor this >> pathway in Finale 2010 and previous click here >> >> 3. In this folder you will see two files that have the type >>Configuration >> Settings. This files have an icon that look like a notepad with a gear. >> They are listed as: >> * Finale.ini >> * Finmidi.ini >> >> >> 4. Delete these files. >> 5. Empty the Recycle Bin. >> 6. Restart the computer. >> 7. Run Finale. Finale will now reset itself to it's default settings. It >> will also ask you to set the MIDI setup again. >> >> >> ___________________________________ >> Justin Phillips >> Senior Product Manager >> >> M 952 • 388 • 3064 D 952 • 818 • 3819 >> F 952 • 818 • 3919 www.makemusic.com <http://www.makemusic.com/> >> >> <http://www.makemusic.com/> >> >> >> >> >> On 11/4/13, 2:15 PM, "Lawrence Yates" <[email protected]> wrote: >> >> >pps >> > >> >And now, for the second time it's crashed and shut itself down. >> > >> >I'm afraid this is not filling me with confidence. I had pretty well >> >decided to upgrade but already I'm having my doubts. First impressions >> >count for a lot. >> > >> >Lawrence >> > >> > >> >On 4 November 2013 20:09, Lawrence Yates <[email protected]> >>wrote: >> > >> >> PS >> >> >> >> In the audio output box the channel box is greyed out. >> >> >> >> >> >> On 4 November 2013 20:03, Lawrence Yates <[email protected]> >> >>wrote: >> >> >> >>> When I start Finale I get: >> >>> >> >>> Finale's Audio Engine failed to load. Please restart Finale. Error >> >>>code 7 >> >>> >> >>> Audio Output source was "Primary Sound Driver". >> >>> >> >>> I changed it to "Realtek HD Audio output and restarted Finale. >> >>> >> >>> Same error message. >> >>> >> >>> When I try to playback anything the cursor appears at the start of >>the >> >>> line then stops. >> >>> >> >>> Cheers, >> >>> >> >>> Lawrence >> >>> >> >>> >> >>> On 4 November 2013 15:38, Phillips, Justin >> >>><[email protected]>wrote: >> >>> >> >>>> Mac or Windows? >> >>>> >> >>>> If you go to MIDI/Audio Menu > Device Setup > Audio Setup, what is >> >>>> selected as your Audio Output source? If it’s correct, can you >>reply >> >>>>with >> >>>> what is all listed there? >> >>>> >> >>>> Thanks! >> >>>> ___________________________________ >> >>>> Justin Phillips >> >>>> Senior Product Manager >> >>>> >> >>>> M 952 • 388 • 3064 D 952 • 818 • 3819 >> >>>> F 952 • 818 • 3919 www.makemusic.com >><http://www.makemusic.com/> >> >>>> >> >>>> <http://www.makemusic.com/> >> >>>> >> >>>> >> >>>> >> >>>> >> >>>> On 11/4/13, 9:35 AM, "Lawrence Yates" <[email protected]> >> wrote: >> >>>> >> >>>> >I've downloaded the demo version but the playback function has >>failed >> >>>> so I >> >>>> >can't actually hear anything. >> >>>> > >> >>>> >Have I done something wrong? >> >>>> > >> >>>> > >> >>>> >On 4 November 2013 15:28, Phillips, Justin >><[email protected]> >> >>>> >wrote: >> >>>> > >> >>>> >> If anyone else has issues with this, try refreshing the page. >> >>>> >> ___________________________________ >> >>>> >> Justin Phillips >> >>>> >> Senior Product Manager >> >>>> >> >> >>>> >> M 952 • 388 • 3064 D 952 • 818 • 3819 >> >>>> >> F 952 • 818 • 3919 www.makemusic.com >> >>>><http://www.makemusic.com/> >> >>>> >> >> >>>> >> <http://www.makemusic.com/> >> >>>> >> >> >>>> >> >> >>>> >> >> >>>> >> >> >>>> >> On 11/4/13, 9:25 AM, "Dalvin Boone" <[email protected]> >> >>>> wrote: >> >>>> >> >> >>>> >> >Well, the first time I clicked on the link it took me to a page >> >>>> where I >> >>>> >> >had to log in, and then to an upgrade for Finale 2012. I >>exited >> >>>> that, >> >>>> >> >returned to the e-mail and clicked the link again. This second >> >>>>try >> >>>> >>gave >> >>>> >> >me the 2014 upgrade page without logging in again, and I am now >> >>>> >> >downloading a zipped 2014, slowly. >> >>>> >> > >> >>>> >> >Dalvin Boone >> >>>> >> > >> >>>> >> >-----Original Message----- >> >>>> >> >From: [email protected] [mailto:[email protected]] >>On >> >>>> >>Behalf >> >>>> >> >Of Phillips, Justin >> >>>> >> >Sent: Monday, November 04, 2013 6:52 AM >> >>>> >> >To: [email protected] >> >>>> >> >Subject: Re: [Finale] And there it is, folks: Finale 2014 is >>here >> >>>>- >> >>>> >> > >> >>>> >> >Hi all, >> >>>> >> > >> >>>> >> >There was an error with an email release that I haven't tracked >> >>>>down >> >>>> >>yet >> >>>> >> >(I've been in the past couple hours as we've been prepping for >>the >> >>>> >> >launch). I apologize for the error, obviously it was meant to >>go >> >>>>out >> >>>> >> >later today. >> >>>> >> > >> >>>> >> >___________________________________ >> >>>> >> >Justin Phillips >> >>>> >> >Senior Product Manager >> >>>> >> > >> >>>> >> >M 952 • 388 • 3064 D 952 • 818 • 3819 >> >>>> >> >F 952 • 818 • 3919 www.makemusic.com >> >>>><http://www.makemusic.com/ >> >>>> > >> >>>> >> > >> >>>> >> > <http://www.makemusic.com/> >> >>>> >> > >> >>>> >> > >> >>>> >> > >> >>>> >> > >> >>>> >> >On 11/4/13, 5:02 AM, "Phil Buglass" <[email protected]> >>wrote: >> >>>> >> > >> >>>> >> >>I received the email, but none of the embedded bits was there, >> >>>>just >> >>>> >>the >> >>>> >> >>empty boxes. When I click on the link, I get "cannot open >>this >> >>>> >> >>page"... >> >>>> >> >> >> >>>> >> >>Phil. >> >>>> >> >> >> >>>> >> >>At 04:03 AM 11/4/2013, you wrote: >> >>>> >> >>>Content-Transfer-Encoding: base64The link(s) on the initial >> >>>>page do >> >>>> >> >>>read 2014 but then when clicking on “Learn More” or >>“Upgrade >> >>>>Not >> >>>> >> >>>'HÀr even the 2014 photo/logo it’s all about 2012 >> >>>> >> >>>upgrading. And touting (among other things): >> >>>> >> >>> >> >>>> >> >>> “New in Finale 2012, Finale’s ScoreManager helps musicians >> >>>> quickly >> >>>> >> >>> make their creations look and sound any way they wish, with >>an >> >>>> >> >>> advanced control over staff playback and >> >>>> >> >>> appearance — all in one convenient place. As >> >>>> >> >>> revolutionary as the ScoreManager is, it’s just one part of >>a >> >>>> >> >>> comprehensive upgrade. By providing advances in appearance, >> >>>> playback >> >>>> >> >>> and new ways to share music, Finale 2012 enables musicians >>to >> >>>> >>achieve >> >>>> >> >>> the highest quality results in less time.” >> >>>> >> >>> >> >>>> >> >>>Eric did you actually get to a list of 2014 >> >>>> >> >>>features? And did anyone ELSE receive the >> >>>> >> >>>e-mail from MM this (Sunday) evening‚“\ÈX\œÙ[‚ŠŒJHM ‹MŽN >> >>>> >> >>> >> >>>> >> >>>@ >> >>>> >> >>>(559) 708-6027 (Limited-reception cell) >> >>>> >> >>>7145 Snyder Creek Road >> >>>> >> >>>Mariposa, CA 95338-9641 >> >>>> >> >>> >> >>>> >> >>>Chairman, Mariposa County Planning Commission President, >> >>>>Mariposa >> >>>> >> >>>County Arts Council, Incorporated Board Director, Economic >> >>>> >>Development >> >>>> >> >>>Corporation of Mariposa County Founding Music Director and >> >>>> Conductor, >> >>>> >> >>>The Mariposa Symphony Orchestra ♫ ♪ ♫ >> >>>> >> >>> >> >>>> >> >>>Marsden Marx Pages (former career ended by >> >>>> >> >>>disability): http://tinyurl.com/ygpj7og Mariposa Symphony >> >>>> Orchestra: >> >>>> >> >>>http://tinyurl.com/MariposaSO >> >>>> >> >>> >> >>>> >> >>>[][][][][][][][][][][][][][][][][][][] >> >>>> >> >>> >> >>>> >> >>>From: Eric Dannewitz >> >>>> >> >>>Sent: Sunday, November 03, 2013 10:58 PM >> >>>> >> >>>To: <[email protected]> >> >>>> >> >>>Subject: Re: [Finale] And there it is, folks: Finale 2014 is >> >>>>here - >> >>>> >> >>> >> >>>> >> >>>Link goes to 2014 finale for me >> >>>> >> >>> >> >>>> >> >>>Sent from my iSomething >> >>>> >> >>>-- >> >>>> >> >>>Eric Dannewitz >> >>>> >> >>>Musician/Polymath/Evil Genius >> >>>> >> >>>http://www.ericdannewitz.com >> >>>> >> >>> >> >>>> >> >>> > On Nov 3, 2013, at 10:56 PM, Mariposa >> >>>> >> >>> Symphony Orchestra <[email protected]> wrote: >> >>>> >> >>> > >> >>>> >> >>>Ù[]8 ™s try this, then: >> >>>> >> >>> > >> >>>> >> >>> > >> >>>> >> >>> >> >>>> >> >> >>>> >> >>>>>>>>>< >> http://www.finalemusic.com/Promotions/2013/1010U/index.html]WÜÛÝ\ >> >>>> ˜ÙOX >> >>>> >> >>>ÚY] >> >>>> >> >>>Z >> >>>> >> >>> ]WÛYY][O@email&utm_campaign=Fin_2014Upg_EM1> >> >>>> >> >>> > >> >>>> >> >>>\™x &\ÈÛÛY]@ng very déjà vu going on here... >> >>>> >> >>> ˆ\Ü]HHÝ][€g of Finale 2014 in the e-mail I received this >> >>>>evening, >> >>>> >>the >> >>>> >> >>>links go to 2012....what IS going on at MM??! >> >>>> >> >>> > >> >>>> >> >>> > Les Marsden >> >>>> >> >>> >> >>>> >> >>>ŒJHM ‹MŽN >> >>>> >> >>> >> >>>> >> >>>B‚ƒSS’’s‚Óc#r„ÆÖ—FVB×&Pception cell) >> >>>> >> >>> >> >>>> >> >>>ÌM >> >>>> >> >>>HÛžY\ˆÜ™YZÈ›ØY ˆX\š\ÜØKÐHMLÀ38-9641 >> >>>> >> >>> ˆÚZ\›X[‹X\š\ÜØHÛÝ[ H[›š[™ÈÛÛ[Z\ÜÚ[Û€ >> >>>> >> >>> > President, Mariposa County Arts Council, Incorporated >>Board >> >>>> >> >>> > Director, Economic Development Corporation of Mariposa >>County >> >>>> >> >>> > Founding Music Director and Conductor, The >> >>>> >> >>> Mariposa Symphony Orchestra ♫ ♪ ♫ ˆX\œÙ[ˆX\ž Pages >> >>>>(former >> >>>> >> >>>career ended by >> >>>> >> >>>disability): http://tinyurl.com/ygpj7og >> >>>> >> >>>X\š\ÜØHÞ[\ÛžHܘÚ\ݘNˆ‹ËÝ[ž]@rl.com/MariposaSO >> >>>> >> >>>_______________________________________________ >> >>>> >> >>>Finale mailing list >> >>>> >> >>>[email protected] >> >>>> >> >>>http://lists.shsu.edu/mailman/listinfo/finale >> >>>> >> >> >> >>>> >> >> >> >>>> >> >>“Outside of a dog, a book is a man’s best friend. >> >>>> >> >>Inside of a dog it’s too dark to read.” Groucho Marx >> >>>> >> >>_______________________________________________ >> >>>> >> >>Finale mailing list >> >>>> >> >>[email protected] >> >>>> >> >>http://lists.shsu.edu/mailman/listinfo/finale >> >>>> >> >> >> >>>> >> >> >> >>>> >> > >> >>>> >> > >> >>>> >> >_______________________________________________ >> >>>> >> >Finale mailing list >> >>>> >> >[email protected] >> >>>> >> >http://lists.shsu.edu/mailman/listinfo/finale >> >>>> >> > >> >>>> >> > >> >>>> >> > >> >>>> >> >_______________________________________________ >> >>>> >> >Finale mailing list >> >>>> >> >[email protected] >> >>>> >> >http://lists.shsu.edu/mailman/listinfo/finale >> >>>> >> >> >>>> >> >> >>>> >> _______________________________________________ >> >>>> >> Finale mailing list >> >>>> >> [email protected] >> >>>> >> http://lists.shsu.edu/mailman/listinfo/finale >> >>>> >> >> >>>> > >> >>>> > >> >>>> > >> >>>> >-- >> >>>> >Lawrenceyates.co.uk >> >>>> >_______________________________________________ >> >>>> >Finale mailing list >> >>>> >[email protected] >> >>>> >http://lists.shsu.edu/mailman/listinfo/finale >> >>>> >> >>>> >> >>>> _______________________________________________ >> >>>> Finale mailing list >> >>>> [email protected] >> >>>> http://lists.shsu.edu/mailman/listinfo/finale >> >>>> >> >>> >> >>> >> >>> >> >>> -- >> >>> Lawrenceyates.co.uk >> >>> >> >> >> >> >> >> >> >> -- >> >> Lawrenceyates.co.uk >> >> >> > >> > >> > >> >-- >> >Lawrenceyates.co.uk >> >_______________________________________________ >> >Finale mailing list >> >[email protected] >> >http://lists.shsu.edu/mailman/listinfo/finale >> >> >> _______________________________________________ >> Finale mailing list >> [email protected] >> http://lists.shsu.edu/mailman/listinfo/finale >> > > > >-- >Lawrenceyates.co.uk >_______________________________________________ >Finale mailing list >[email protected] >http://lists.shsu.edu/mailman/listinfo/finale _______________________________________________ Finale mailing list [email protected] http://lists.shsu.edu/mailman/listinfo/finale
