No problem here, Dean. Justified. Raymond Horton Bass Trombonist, Louisville Orchestra Minister of Music, Edwardsville (IN) UMC Composer, Arranger VISIT US AT rayhortonmusic.com
On Tue, Jul 29, 2014 at 1:53 PM, Dean Rosenthal <deanrosent...@gmail.com> wrote: > To the forum: > > If I seem upset with the response I received from Michael, it's true, I am. I > felt it was pretty much the least that could be said and essentially said > little more than "I read your message". I spent time composing my initial > response and was the only one from this forum who responded, as far as I > know. To receive such a generic reply is an insult to the customer and while > I retract my statement about MakeMusic's integrity - I have found the > application and tech support full of integrity - I do believe that it would > have been better to respond in a substantive way that reflected the care I > took in writing to him. I do believe it speaks volumes about his engagement > with customers and I do not apologize for making a statement about his new > position. My feeling is that it is better to ignore customers than send a > generic response that says "I'm happy other people have discussed keyless > scores, I'm not going to take the time to do so myself. About your other > point: 'we are currently experiencing high call volumes'". > > Thanks, > Dean > > -- > Dean Rosenthal > www.deanrosenthal.org > > > >> On Jul 28, 2014, at 1:28 PM, "Good, Michael" <mg...@makemusic.com> wrote: >> >> Hi Dean, >> >> I see that many people have discussed the keyless score benefits. The >> QuickLook and Spotlight plug-ins both had some issues in their earlier >> versions that were increased by the new file format. We understand their >> importance to Mac users and bringing them back in new and improved form is >> on our list of possibilities for the future. >> >> Best regards, >> >> Michael Good >> VP of R&D >> MakeMusic, Inc. >> >> >> > > _______________________________________________ > Finale mailing list > Finale@shsu.edu > https://lists.shsu.edu/mailman/listinfo/finale > > To unsubscribe from finale send a message to: > finale-unsubscr...@shsu.edu _______________________________________________ Finale mailing list Finale@shsu.edu https://lists.shsu.edu/mailman/listinfo/finale To unsubscribe from finale send a message to: finale-unsubscr...@shsu.edu
