On Oct 15, 6:48 pm, CarynG <[email protected]> wrote:
> I've spent about 5 hours today trying to figure out where Firebug
> went. I've done everything short of a complete reinstall of Firefox
> (including creating a new profile, deactivating plug-ins, etc.).
>
> Here are my specs:
> Vista Home Premium - 64-bit OS (I mention the latter as it's been the
> bane of my existence since I got this computer and I haven't seen
> anyone else here mention it)
> Firefox v.3.5.3
> Tried to install the latest version from official site
>
> When I try to "add on," I get a message that says it's not a trusted/
> known source. I tell it to install anyway. It does what others
> mention: asks for a restart and nothing is there.
>
> Where others have suggested that they go the Profiles and delete the
> extensions.ini .cache and .rdf files, I have to tell you, those files
> don't exist for me. Since I have no clue what they are, maybe someone
> can tell me if they're relevant.
>
> I can upload the error console if you tell me what's most relevant
> there.
Please contact Firefox support team. There is some problem on Vista
and Firefox about extension installs.
jjb
>
> With much appreciation!
>
> Caryn
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