Thanks Paul The clients PC is a brand new one with 4gb RAM and I imagine tons of space.
Not sure what a stack dump looks like but the client did send this info on the error: Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 04/09/2009 Time: 16:42:47 User: N/A Computer: ACER-A881FB79D8 Description: Faulting application blazepointplanegame.exe, version 3.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x0194c07e. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 62 6c 61 ure bla 0018: 7a 65 70 6f 69 6e 74 70 zepointp 0020: 6c 61 6e 65 67 61 6d 65 lanegame 0028: 2e 65 78 65 20 33 2e 30 .exe 3.0 0030: 2e 30 2e 30 20 69 6e 20 .0.0 in 0038: 75 6e 6b 6e 6f 77 6e 20 unknown 0040: 30 2e 30 2e 30 2e 30 20 0.0.0.0 0048: 61 74 20 6f 66 66 73 65 at offse 0050: 74 20 30 31 39 34 63 30 t 0194c0 0058: 37 65 0d 0a 7e.. Not sure if this gives any clues or not? Thanks Paul -----Original Message----- From: flashcoders-boun...@chattyfig.figleaf.com [mailto:flashcoders-boun...@chattyfig.figleaf.com] On Behalf Of Paul Andrews Sent: 05 September 2009 19:04 To: Flash Coders List Subject: Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash Paul Steven wrote: > Thanks Jason > > The weird thing is the client has reported the problem occurring (ie it > crashing) within a few seconds of the game starting. It seems to be totally > random which is why I wasn't sure if a memory leak could be the cause. > You need to know the spec of that machine and if possible borrow it or duplicate the environment. If nothing else, that would at least shorten your modify/test/debug cycle considerably. You may even discover that it's running windows XP with 128MB of ram and no spare disc space.. ;-) When windows encounters a problem, don't you get a chance to see a stack dump too? If the client is crashing within seconds and you do not, then the environment is clearly having a big difference. It may be something like a video driver or just about anything. Good luck with it - it's a bit of a nightmare scenario. Paul _______________________________________________ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders _______________________________________________ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
