I wrote a blog post about this today ( http://whydoeseverythingsuck.com/2009/09/is-adobe-falling-apart.html)
but to summarize, it appears that adobe customer service is essentially totally unavailable. I tried several times to reach them for an urgent issue, and the last time waited on hold for 3 hours (after which point my cordless phone ran out of steam) with no answer, just hold music. THREE HOURS!!!! They also dont respond to their support email address. This can't mean good things are happening at adobe. Anyone have any insight? Hank -- blog: whydoeseverythingsuck.com
