Sounds like you're not having very good luck Hank. As an interesting coincidence, I had to contact Adobe customer service today to resolve an issue. I just switched from PC to Mac and at the same time upgraded from CS3 to CS4. My issue was that the upgrade wouldn't recognize my previous product's serial number, because it was on a different platform. I went to the Adobe site, clicked the support button, selected my country and called the 800 number. They answered after 5 minutes. Pretty good compared to 3 hours. The initial rep took my info and had to transfer me to another rep to resolve my issue. The second time on hold took 7 minutes. The second rep was able to assist me ad resolve my issue. The entire call took 22 minutes; which for something like this is completely reasonable. Sorry that you didn't have the same experience. But, for me, I couldn't expect any better customer service.
-TH --- In flexcoders@yahoogroups.com, hank williams <hank...@...> wrote: > > Lets conduct an experiment. What number are you calling (we've called 3 > times so far). > > On Fri, Sep 11, 2009 at 12:00 PM, Paul Andrews <p...@...> wrote: > > > > > > > hank williams wrote: > > > > > > I wrote a blog post about this today > > > (http://whydoeseverythingsuck.com/2009/09/is-adobe-falling-apart.html) > > > > > > but to summarize, it appears that adobe customer service is > > > essentially totally unavailable. I tried several times to reach them > > > for an urgent issue, and the last time waited on hold for 3 hours > > > (after which point my cordless phone ran out of steam) with no answer, > > > just hold music. > > > > > > THREE HOURS!!!! > > > > > > They also dont respond to their support email address. > > > > > > This can't mean good things are happening at adobe. Anyone have any > > > insight? > > I can't say, but to stay on hold for three hours? It's ten minutes max > > for me, then try again. > > > > > > Hank > > > -- > > > blog: whydoeseverythingsuck.com <http://whydoeseverythingsuck.com> > > > > > > > > -- > blog: whydoeseverythingsuck.com >
