I also am waiting for a serial number. I called Customer Support, who passed me to the Enterprise Solutions Line. They told me the order was still pending (even though I see my download in "shipped" status and only the hard cover documentation is "pending", and said that if I check the downloads page later I should have a s/n by tomorrow morning at the latest. It's been about 4 hours now and no s/n yet.
--- In flexcoders@yahoogroups.com, "Paul Whitelock" <[EMAIL PROTECTED]> wrote: > > Just checked my online account here in the U.S. and it still says > "Contact Customer Service" so it appears that U.K. Adobe support is > more efficient that then U.S. Adobe support (which actually seems to > be based in India). > > Paul > > > > > --- In flexcoders@yahoogroups.com, "Ian M. Jones" <ian@> wrote: > > > > I had the same problem, ordered FlexBuilder 3 Professional upgrade > > this morning, in the email confirmation entitled "Your Serial Numbers" > > it said "Contact Customer Service" under "Adobe Flex Builder 3 > > Professional (Mac/Win,English)", and on my downloads page in my Adobe > > account it also said "Contact Customer Service" in place of a serial > > number. > > > > So I contacted our local (UK) customer service, spoke to a nice lady > > who checked out my order and said she'd get back in contact when she > > got the serial number. > > > > Although she was supposed to send it by email, she called and said > > that I should now have an email with the serial number. I didn't have > > it, but she said I should be able to see it in the downloads in my > > online account. I went online (keeping her on the phone until I could > > verify), and sure enough my serial number was there. > > > > I have my serial number, after a little wait, hopefully the bug in > > serial number delivery has been fixed by now. > > > > Ian > > > > On 25 Feb 2008, at 15:09, Battershall, Jeff wrote: > > > > > I upgraded to Pro but no S/N. Wasted 20 minutes on the phone to > > > discuver > > > this. > > > > > > Also - was asked for my Adobe ID - anyone know where that can be found > > > online? I sure couldn't and finally they verfied my identity via my > > > home > > > phone number. If Customer Service is going to ask for such things, it > > > has to be somewhere where you can find it. > > > > > > Jeff > > > > > > -----Original Message----- > > > From: flexcoders@yahoogroups.com [mailto:[EMAIL PROTECTED] > > > On > > > Behalf Of Claus Wahlers > > > Sent: Monday, February 25, 2008 9:33 AM > > > To: flexcoders@yahoogroups.com > > > Subject: Re: [flexcoders] No Serial Numbers for Flex Builder 3? > > > > > > FWIW, i just purchased Flex Builder 3 Standard Upgrade and got my > > > serial > > > > > > instantly. > > > > > > Cheers, > > > Claus. > > > > > > Paul Whitelock wrote: > > > > > > > I purchased the upgrade to Flex Builder 3 Professional and after the > > > > order went through instead of a serial number all that I got was a > > > > message that said "Contact Customer Service." > > > > > > > > I just got off of a 15 minute phone call with Customer Service and > > > was > > > > > > > told that it will take 24 to 48 hours before serial numbers are > > > > available. Supposedly I will receive an email with the serial > > > number, > > > > but after many bad experiences with Adobe Customer Service, let's > > > just > > > > > > > say I'll believe it when I see it ;-) > > > > > > > > Anyway, just wanted to get the word out in case you buy Flex > > > Builder 3 > > > > > > > and expect to receive a serial number for the product at the time > > > you > > > > make the purchase. > > > > > > -- > > > Flexcoders Mailing List > > > FAQ: http://groups.yahoo.com/group/flexcoders/files/flexcodersFAQ.txt > > > Search Archives: > > > http://www.mail-archive.com/flexcoders%40yahoogroups.com > > > Yahoo! Groups Links > > > > > > > > > > > >
