There was a discussion quite a while back about the Paragraph Designer freezing if you adjusted the tabs on the ruler, rather than within the Paragraph Designer. Could that be a part of your problem?
Nadine --- On Fri, 5/20/11, Karen Mann <[email protected]> wrote: From: Karen Mann <[email protected]> Subject: RE: FrameMaker 9 To: "Pinkham, Jim" <[email protected]>, "Fred Ridder" <[email protected]>, "[email protected]" <[email protected]> Date: Friday, May 20, 2011, 9:44 AM Thank you, for your attention. It appears others have this same issue with the paragraph designer etc. I have had my T5500, 64 bit, Win7 for about 6 mo. The first T5500 I purchased was crashing all the time so Dell replaced it and upgraded from a dual to a quad and added 4 g of ram to make the 12 g and upgraded the graphics card... trying to keep their customer happy. I have more RAM than our old server did. Too bad Adobe is non-responsive; they should post a fix.If anyone at any time finds a solution to this “Adobe” bug I would appreciate an e-mail. Thank you again for your time and response, I really appreciate this forum. Karen [email protected]: Pinkham, Jim [mailto:[email protected]] Sent: Friday, May 20, 2011 6:49 AM To: Fred Ridder; Karen Mann; [email protected] Subject: RE: FrameMaker 9 And I didn't mean to overstate my response, Fred. I do appreciate what you bring to us here. I'm usually keeping a close eye on the list and try to pitch in if I suspect I can say something useful. Of course, I've been known to miscalculate now and then :) Jim From: Fred Ridder [mailto:[email protected]] Sent: Thursday, May 19, 2011 11:50 PM To: Pinkham, Jim; [email protected]; [email protected] Subject: RE: FrameMaker 9I didn't mean to chase you back to lurkdom, Jim. Really! I was just trying to keep things reasonably on-point. -Fred Subject: RE: FrameMaker 9 Date: Thu, 19 May 2011 21:19:37 -0500 From: [email protected] To: [email protected]; [email protected]; [email protected], as usual, Fred. I'll return to lurkdom, for the time being, duly corrected. I sympathize with Karen: It's unfortunate that anyone with a setup as robust as hers appears to be has to struggle with the functionality problems she outlines. From: Fred Ridder [mailto:[email protected]] Sent: Thursday, May 19, 2011 8:13 PM To: Pinkham, Jim; [email protected]; [email protected] Subject: RE: FrameMaker 9I'm afraid it may not be worth very much as a data point, because there is a world of difference between Windows XP and any 64-bit version of Windows Vista or (more likely in Karen's case because she does refer to a "new Dell") Windows 7. When the issue is the stability (or lack thereof) of an application, the specific version of the OS is likely to be at least as much a factor as any of the hardware details with the possible exception of the amount of RAM. And the migration from 32-bit to 64-bit addressing was a major change that seems to have caused compatibilty and/or stability issues with a lot of apps. Subject: RE: FrameMaker 9 Date: Thu, 19 May 2011 19:53:02 -0500 From: [email protected] To: [email protected]; [email protected], I've been using FM 9 with these specs at work since December, and I've never run into the bug you're experiencing: Dell Precision T3400Win XP SP 380GB HD2.67 gigahertz Intel Core2 Duo 64 kilobyte primary memory cache 4096 kilobyte secondary memory cache (3.3 GB usable installed memory) 64-bit ready Multi-core (2 total) Not hyper-threaded I'm habitually running Office 2003, Acrobat X, and Illustrator CS 5 and half a dozen other things. My FM 9 books incorporate AutoCad and Inventor graphics, often run twice as large as yours. I sometimes don't reboot for a week at a time. I'm skeptical of Dell's allegation in your case. HTH,Jim From: [email protected] [mailto:[email protected]] On Behalf Of Karen Mann Sent: Thursday, May 19, 2011 5:00 PM To: [email protected] Subject: FrameMaker 9Has anyone else had this issue? I have a new Dell, 64 bit, 12G RAM, 500 hd – 1g video on card, graphics card Navidia Quatro 2000 card, Office 2010, Acrobat 9 – InDesign CS4 I usually run with 1 small doc open in Word and one explorer window open. FrameMaker 9 (all updates) files are line art and text, 30 to 60 pages.After a couple of hours of work the panels stop working. I can click on any icon and nothing works. So have to close out files and log back in FrameMaker. It will work for a while longer and then I have to reboot and start the cycle over. Dell has tried everything and nothing works. They say it’s a FrameMaker bug… Would appreciate any assistance, and thank you in advance. Karen M _______________________________________________ You are currently subscribed to framers as [email protected]. Send list messages to [email protected]. 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