Ted, I was just running the 30 day standalone trial of Frame12, I also had the auto-updated prompt me install 12.0.2, and it also went pear-shaped - Frame was quite broken afterwards (pop-up dialogs telling me the "Publisher service wasn't running" and so forth.
I had to uninstall Frame, re-install it and then apply the update again. That 2nd time, it worked. Not sure what the difference was. I'd just done a reboot and had no other apps running, so maybe that helped. But yes, you're not the only person has had this trouble with the 12.0.2 auto-update! Message: 7 Date: Wed, 7 May 2014 13:51:03 -0600 From: Ted Steinberg <[email protected]> To: Frame Lists <[email protected]> Subject: Frame Upgrade Gotcha my Current TCS 5 Subscription Message-ID: <camsd89fpfzxuj4wglqas8sevcaye1vmj0g7affmfqagtqs7...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Read to *"The Cure or is it a Gotcha?"* [Because this is why I need advice.] I am running TCS 5 on Windows 8.1 on a 64bit desktop with 16gb Ram. Yesterday, May 6th, beginning the first day of my 80th year, Adobe Manager presented me with my present, an upgrade to Acrobat Pro 11, which went AOK, and Frame 12.0.2 which went crazy = afterwards, I opened my last saved docs and a book from the day before and everything (tabs, pods, frames, et al) were: 1. SUBAR (Shrunked Up Beyond All Repair = works for me.) 2. Sizing Selects, via Zooms or Pic Lists ("fit window to text frame") were neither clickable or visible other than with a loupe, which by that time, I was loopy. 3. The pull down menus which I hoped would have a preference or view box to select or deselect could only be acceptable to either Ray Charles or Helen Keller. As of this writing, neither perform tech support for Adobe despite their obvious qualifications. *At least I had an excuse; * 1. I call my publisher, he appreciates satire, and I tell him the first draft of "Double Jointed Peanuts" is 4F, unfit for duty, and that another conscript will arrive once I contact Adobe and write Framers and get out of my SUBAR. 2. I gave up on getting a quick fix from Adobe; their support system was developed for mad hatters, but not old ones. *The cure = or is it a gotcha?* 1. After several restarts of Frame while checking to see if other docs were equally SUBAR (they were), including my trying to create a new doc, I thought maybe the upgrade was defunct and not a competence test for ancient Framers 2. I de-installed Frame, which was, as suggested by Adobe Manager, 12.0.2. 3. I do a restart, and then go to Adobe TCS 5 set up in my download folder and reinstall Frame 12.0.0.329. 4. TCS subscription recognizes me, now all my shrunken heads are ready for action = no problem. Frame 12.0.0.329 works like an effective system. *Back to work, no more excuses!* *Now for the Oops!* 1. Today, one day older and wiser, on boot up, Adobe Manager has another present for me. 2. I eyeball the upgrade = Frame 12.0.2. 3. What should I do, try the upgrade again or let sleeping dogs lie. 1. If it works, hurray, 2. If it fails, I'm back in the loop, what do I accomplish other than to tell Adobe their updating system is SUBAR? 3. Does anyone know of other or similar TCS upgrade issues? If so, what's the work-around? Thanks for listening, TED -- Ted Steinberg Management Consultant Apartado 185-7150 Turrialba, Cartago, Costa Rica 506-2556-5044 [Costa Rica] 1. ted.steinberg5634 [Skype] [email protected] -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20140507/c01f3d2a/attachment-0001.html> *** Confidentiality Notice: This e-mail, including any associated or attached files, is intended solely for the individual or entity to which it is addressed. This e-mail is confidential and may well also be legally privileged. If you have received it in error, you are on notice of its status. Please notify the sender immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. This email comes from a division of the Invensys Group, owned by Invensys Limited, which is a company registered in England and Wales with its registered office at 3rd Floor, 40 Grosvenor Place, London, SW1X 7AW (Registered number 166023). For a list of European legal entities within the Invensys Group, please select the Legal Entities link at invensys.com. Invensys Limited is owned by the Schneider-Electric Group. You may contact Invensys Limited on +44 (0)20 3155 1200 or e-mail [email protected]. This e-mail and any attachments thereto may be subject to the terms of any agreements between Invensys (and/or its subsidiaries and affiliates) and the recipient (and/or its subsidiaries and affiliates). _______________________________________________ You are currently subscribed to framers as [email protected]. Send list messages to [email protected]. To unsubscribe send a blank email to [email protected] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [email protected]. Visit http://www.frameusers.com/ for more resources and info.
