Glad to share the pox. Following this, you will receive a copy of my email to Adobe on this issue.
FWIW, in Frame 12 the trial version, since reinstalled umpteen times, when I check to see if there is an update, the response I get is that this version is up to date. It is the old version, prior to the patch. Moreover, today Adobe Application Manager provided me with several patches for the other TCS 5 apps, but Frame's latest patch was not included, so maybe Adobe is performing a patch for the patch. Oh yes, at Adobe's website under the Technical Communication Suite help page there is a column for install problems, when I click on it everything that I am direct to pertains to the Creative suite. When I visit the chat dude to find out what I should not reinstall in the TCS suite, in terms of 64 bit (my machine) or 32 bit, he tells me I can install both but I don't have to. Yippee. Oh well, TED On Mon, May 12, 2014 at 3:06 AM, Davis, David < david.da...@non.schneider-electric.com> wrote: > Ted, > I was just running the 30 day standalone trial of Frame12, > I also had the auto-updated prompt me install 12.0.2, > and it also went pear-shaped - Frame was quite broken afterwards (pop-up > dialogs telling me the "Publisher service wasn't running" and so forth. > > I had to uninstall Frame, re-install it and then apply the update again. > That 2nd time, it worked. Not sure what the difference was. I'd just > done a reboot and had no other apps running, so maybe that helped. > > But yes, you're not the only person has had this trouble with the 12.0.2 > auto-update! > > > Message: 7 > Date: Wed, 7 May 2014 13:51:03 -0600 > From: Ted Steinberg <mtedsteinb...@gmail.com> > To: Frame Lists <firstname.lastname@example.org> > Subject: Frame Upgrade Gotcha my Current TCS 5 Subscription > Message-ID: > < > camsd89fpfzxuj4wglqas8sevcaye1vmj0g7affmfqagtqs7...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Read to *"The Cure or is it a Gotcha?"* [Because this is why I need > advice.] > > I am running TCS 5 on Windows 8.1 on a 64bit desktop with 16gb Ram. > > Yesterday, May 6th, beginning the first day of my 80th year, Adobe Manager > presented me with my present, an upgrade to Acrobat Pro 11, which went AOK, > and Frame 12.0.2 which went crazy = afterwards, I opened my last saved > docs and a book from the day before and everything (tabs, pods, frames, et > al) were: > > 1. SUBAR (Shrunked Up Beyond All Repair = works for me.) > 2. Sizing Selects, via Zooms or Pic Lists ("fit window to text > frame") were neither clickable or visible other than with a loupe, > which by that time, I was loopy. > 3. The pull down menus which I hoped would have a preference or view box > to select or deselect could only be acceptable to either Ray Charles or > Helen Keller. As of this writing, neither perform tech support for Adobe > despite their obvious qualifications. > > *At least I had an excuse; * > > 1. I call my publisher, he appreciates satire, and I tell him the first > draft of "Double Jointed Peanuts" is 4F, unfit for duty, and that > another > conscript will arrive once I contact Adobe and write Framers and get > out of > my SUBAR. > 2. I gave up on getting a quick fix from Adobe; their support system was > developed for mad hatters, but not old ones. > > > *The cure = or is it a gotcha?* > > 1. After several restarts of Frame while checking to see if other docs > were equally SUBAR (they were), including my trying to create a new > doc, I > thought maybe the upgrade was defunct and not a competence test for > ancient > Framers > 2. I de-installed Frame, which was, as suggested by Adobe Manager, > 12.0.2. > 3. I do a restart, and then go to Adobe TCS 5 set up in my download > folder and reinstall Frame 126.96.36.1999. > 4. TCS subscription recognizes me, now all my shrunken heads are ready > for action = no problem. Frame 188.8.131.529 works like an effective > system. *Back > to work, no more excuses!* > > *Now for the Oops!* > > 1. Today, one day older and wiser, on boot up, Adobe Manager has another > present for me. > 2. I eyeball the upgrade = Frame 12.0.2. > 3. What should I do, try the upgrade again or let sleeping dogs lie. > 1. If it works, hurray, > 2. If it fails, I'm back in the loop, what do I accomplish other than > to tell Adobe their updating system is SUBAR? > 3. Does anyone know of other or similar TCS upgrade issues? If so, > what's the work-around? > > Thanks for listening, > > TED > > > > -- > Ted Steinberg > Management Consultant > Apartado 185-7150 > Turrialba, Cartago, Costa Rica > 506-2556-5044 [Costa Rica] > > 1. ted.steinberg5634 [Skype] > mtedsteinb...@gmail.com > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.frameusers.com/pipermail/framers/attachments/20140507/c01f3d2a/attachment-0001.html > > > > *** Confidentiality Notice: This e-mail, including any associated or > attached files, is intended solely for the individual or entity to which it > is addressed. This e-mail is confidential and may well also be legally > privileged. If you have received it in error, you are on notice of its > status. Please notify the sender immediately by reply e-mail and then > delete this message from your system. Please do not copy it or use it for > any purposes, or disclose its contents to any other person. This email > comes from a division of the Invensys Group, owned by Invensys Limited, > which is a company registered in England and Wales with its registered > office at 3rd Floor, 40 Grosvenor Place, London, SW1X 7AW (Registered > number 166023). For a list of European legal entities within the Invensys > Group, please select the Legal Entities link at invensys.com. Invensys > Limited is owned by the Schneider-Electric Group. > > You may contact Invensys Limited on +44 (0)20 3155 1200 or e-mail > recept...@invensys.com. This e-mail and any attachments thereto may be > subject to the terms of any agreements between Invensys (and/or its > subsidiaries and affiliates) and the recipient (and/or its subsidiaries and > affiliates). > _______________________________________________ > > > You are currently subscribed to framers as mtedsteinb...@gmail.com. > > Send list messages to email@example.com. > > To unsubscribe send a blank email to > framers-unsubscr...@lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/mtedsteinberg%40gmail.com > > Send administrative questions to listad...@frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > -- Ted Steinberg Management Consultant Apartado 185-7150 Turrialba, Cartago, Costa Rica 506-2556-5044 [Costa Rica] ted.steinberg5634 [Skype] mtedsteinb...@gmail.com
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