Since getting the current release would cost $1000, you might consider migrating to Flare instead. Not that I'm a huge fan of Flare, but it won't cost you anything to evaluate.
On Mon, Jun 15, 2015 at 9:47 AM, Frank Ripp <[email protected]> wrote: > I noticed that my problem started several days after a series of IT-pushed > system updates. (Frame 9 was running fine on Windows 7 for quite a while > before that.) > > Fred Ridder said “FWIW, Frame 9.0 is six and a half years old and as of this > week is now four versions behind the current release. Adobe's usual policy > is to provide support for no more than two previous versions plus the > current release. I suspect you may need to bite the bullet and upgrade.” > > Maybe it is time – if I upgrade, should it be to Frame 12 or “Frame 2015”? > > > > Thanks, Frank > > > > From: Frank Ripp > Sent: Friday, June 12, 2015 2:34 PM > To: [email protected] > Cc: Frank Ripp > Subject: FrameMaker 9 "Internal error 9004" issue > > > > Hi Framers, > > > > I’m running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 16 GB > of RAM. > > The software was recently installed, and for a few weeks everything worked > as expected. > > > > Today, when I open *any* existing Frame document: > > 1) The document is blank. > > 2) When I close the document, the content now displays underneath the > “Do you want to save changes” dialog. (So my content is still there!) > > 3) No matter which button I click, an error message displays: > “Internal error 9004 <lots of numbers> FrameMaker has detected a serious > problem and must quit.” > > 4) I click OK in the error dialog and FrameMaker quits. > > > > Our IT folks uninstalled Frame, then reinstalled it from disk. I then > updated it with 4 separate patches, updating it from 9.0p196 to 9.0p255. > > I’m still seeing the same behavior. (And of course, I’m in the middle of > working on many documents!) > > > > As per the error message, I sent the log files to Adobe at > [email protected]. Not sure when I’ll hear back from them. > > > > Anybody out there run into this problem? How did you resolve it? > > Any help on this is greatly appreciated! > > > > Frank Ripp > > Pacific Biosciences > > Menlo Park, CA > > > _______________________________________________ > > > You are currently subscribed to framers as [email protected]. > > Send list messages to [email protected]. > > To unsubscribe send a blank email to > [email protected] > or visit > http://lists.frameusers.com/mailman/options/framers/robert%40lauriston.com > > Send administrative questions to [email protected]. Visit > http://www.frameusers.com/ for more resources and info. > _______________________________________________ You are currently subscribed to framers as [email protected]. Send list messages to [email protected]. To unsubscribe send a blank email to [email protected] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [email protected]. Visit http://www.frameusers.com/ for more resources and info.
