Hi Framers,

Based on your feedback, I tried the following:

1)      Setting the compatibility mode to "Windows XP (Service Pack 3)", "Vista 
(Service Pack 2)", and even "Windows 7".

2)      Opening Frame as an Administrator.

Neither of these made a difference.
I noticed that my problem started several days after a series of IT-pushed 
system updates. (Frame 9 was running fine on Windows 7 for quite a while before 

Fred Ridder said "FWIW, Frame 9.0 is six and a half years old and as of this 
week is now four versions behind the current release. Adobe's usual policy is 
to provide support for no more than two previous versions plus the current 
release. I suspect you may need to bite the bullet and upgrade."

Maybe it is time - if I upgrade, should it be to Frame 12 or "Frame 2015"?

Thanks, Frank

From: Frank Ripp
Sent: Friday, June 12, 2015 2:34 PM
To: framers@lists.frameusers.com
Cc: Frank Ripp
Subject: FrameMaker 9 "Internal error 9004" issue

Hi Framers,

I'm running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 16 GB of 
The software was recently installed, and for a few weeks everything worked as 

Today, when I open *any* existing Frame document:

1)      The document is blank.

2)      When I close the document, the content now displays underneath the "Do 
you want to save changes" dialog. (So my content is still there!)

3)      No matter which button I click, an error message displays:  "Internal 
error 9004 <lots of numbers> FrameMaker has detected a serious problem and must 

4)      I click OK in the error dialog and FrameMaker quits.

Our IT folks uninstalled Frame, then reinstalled it from disk. I then updated 
it with 4 separate patches, updating it from 9.0p196 to 9.0p255.
I'm still seeing the same behavior. (And of course, I'm in the middle of 
working on many documents!)

As per the error message, I sent the log files to Adobe at 
fmer...@adobe.com<mailto:fmer...@adobe.com>. Not sure when I'll hear back from 

Anybody out there run into this problem? How did you resolve it?
Any help on this is greatly appreciated!

Frank Ripp
Pacific Biosciences
Menlo Park, CA

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