Hi Art Actually, uninstalling Distiller is recommended in the documentation for the p116 patch, so it doesn't come in the "unrelated software" category. And I do have Admin rights on this machine.
Anyway, I spoke to Adobe, and after being passed around for 50 minutes the suggestion was (i) to re-boot with only MS services loading, or (ii) reinstall FM. The first option accomplished nothing, so there's a reinstall in my near future. FWIW, the reason why I'm keen to install this patch is because it fixes a tendency to crash when you Save As Adobe PDF or print to Distiller. I can assure anyone who's interested that this really does happen. 8^( Thanks for your help, anyway. <sigh> Roger -----Original Message----- From: Art Campbell [mailto:art.campb...@gmail.com] Sent: Monday, March 06, 2006 3:54 PM To: Roger Shuttleworth; Framers (FrameMaker List) Subject: Re: Error installing FM 7.1p116 Roger, before I did anything dramatic like taking off unrelated software.... First, it'd be good that you confirm that you're trying to install as a user with Admin privileges, and also that you're the same user who installed the first version. If there's anything unusual there, I'd try booting into protected mode and installing as the Administrator. Art On 3/6/06, Roger Shuttleworth <rshuttleworth at activplant.com> wrote: > Hi Art > > Yes, I re-booted after removing Distiller and AR 7.0 (each time). > > I see your point about the CD. The problem is, Adobe do not have a p114 > patch on their web site, and I need to ensure that I can get to a > genuine p114 before installing the p116 patch. > > Perhaps it's time to talk to Adobe. > > Thanks for your help. > > Roger > > Roger Shuttleworth > > -----Original Message----- > From: Art Campbell [mailto:art.campbell at gmail.com] > Sent: Monday, March 06, 2006 2:09 PM > To: Roger Shuttleworth > Cc: framers at lists.frameusers.com > Subject: Re: Error installing FM 7.1p116 > > In all this installing and uninstalling, you are rebooting whenever > you're making a > major change, right? So the software can reinitialize? > > Also, so far as the CDs are concerned, I'd be surprised if Adobe didn't > update > their shipping CDs on a rolling basis so that the latest & greatest > version was > going out the door. So the version on your CD probably has more to do > with > the date it was burned than with a planned delivery of a certain build. > > Art > > On 3/6/06, Roger Shuttleworth <rshuttleworth at activplant.com> wrote: > > Hello Framers > >> Working on a new machine, I noticed that the FM installation was > 7.1p114 > > as shown on the Help, About screen (Windows XP SP2). So I am trying to > > install the p116 patch. The installer gets to 100% but then quits with > > an error message: > > > > You do not have correct version of FM install on your system. This > patch > > installer will work only with Version 7.1b023 or 7.1p114 build. Patch > > installer will quite now. > > > > I uninstalled Distiller 6.0 and Adobe Reader 7.0 and tried again, but > > got the same message. Before I bite the bullet and reinstall Frame > (and > > several plugins), does anyone have any ideas how to get around this? > And > > in any case, is the original 7.1 version (on the CD) one of the > versions > > mentioned? -- Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 ------------------------------------------------------- The information in this email is confidential and is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Please contact privacy at activplant.com for cases where you have received this email and were not the intended recipient.