Nandini, I am running SnagIt 8.01, but I never enabled the add-in; I always run it as a free-standing program and haven't had any problems (even saving as .png -- they write out 8 bits).
Cheers, Art On 5/2/06, Nandini Garud <nandini at resonate.com> wrote: > Glad to possibly help you Art! > > I had trouble with FrameMaker freezing and crashing while using Snagit 8.0. > Was using save Web URLs and scroll bar for the captured windows. > > Updated to Snagit 8.01. Used .jpg instead of .png. Works ok in Frame 7.2. > When saving these images, get a message to save without the URLs. Can't use > scroll bar which is nice to take multiple pictures. > > Here is admission of trouble from Techsmith: > > Discussion Thread > Response (Melissa G.) > 04/25/2006 09:10 AM > Nandini, are you using the FrameMaker 7.2 add-in for SnagIt? If so, we have > been running into problems with this. SnagIt is currently being tested in > our internal testing department for these compatibility issues (and a > resolution). You can try, for now, to run SnagIt from the system tray and > then pressing PrintScreen when you need to take a capture. Also, make sure > your notifications are turned off under tools > program preferences > > notification. Uncheck show all tips and show all balloon tips. Click apply > > ok to close the window. > > Nandini > > Frankly, I am going to switch to 7.0 if the problems persist. > > -----Original Message----- > From: framers-bounces+nandini=resonate.com at lists.frameusers.com > [mailto:framers-bounces+nandini=resonate.com at lists.frameusers.com]On Behalf > Of Art Campbell > Sent: Tuesday, May 02, 2006 1:09 PM > To: List, Framers; Free Framers > Subject: A bug & note on using .png graphics.... > > I recently ran into a problem using .png graphics in files and after > kicking it around a > lot, think I may have found a bug either in FM's memory managment > (surprise!) or the > way it's handling graphics files. > > * FM 7.2 / 158 > * Windows XP SP2 with all patches > * Two machines, one with 2 M RAM, one with 3 > * FM files and graphics on a network server > > The symptoms were: > * Importing .png files by reference > * FM would occasionally display the "Gray Box" warning message > * It would always crash > > It turned out the graphics I was using were big files that started > life on Nikon DSLRs, were massaged in Photoshop CS2, interpolated to > size, and were saved out as 300 dpi .png files for import. > > The details are important, it turns out, because the files retained a > 16-bit color depth > throughout. And that seems to be the thing that tripped FM up. > > On a hunch, I knocked the .PNG files down to 8-bit depth in Photoshop > and resaved them and voila -- no crashes, no gray boxes, nothing at > all untoward. > > I haven't tested this with other formats to see if the bit-depth is an > issue with other file formats, but I wouldn't be surprised if it were. > > Cheers, > Art > > -- > Art Campbell > art.campbell at gmail.com > "... In my opinion, there's nothing in this world beats a '52 Vincent > and a redheaded girl." -- Richard Thompson > No disclaimers apply. > DoD 358 > _______________________________________________ > > > > > > -- Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358
