I appreciate everyone's feedback on this issue. I have learned a lot. 

So here's the long and short of what I did.

After taking the numbered heads out of a very technical manual, my
engineers asked me to put them back in. I talked to the software manager
and he said that for this manual, (which is essentially an API), they
use the numbers all the time. Our Field Service Engineers in Asia
constantly call in and refer to those numbers as they talk about
specific streams and functions in the application and get support from
our in-house engineers. 

The end-user software manual has never had numbered heads and will
remain that way. 

The API manual is typically only used by our FSEs.

I LOVE the expertise on this list. It's WAY better than Adobe support. I
like this list so much, I got my husband to join. He's also a Tech
Writer. So are we the only couple on this list? <g> Just curious.


Gillian Flato

Technical Writer (Software)

NANOmetrics, Inc.

1550 Buckeye Dr.

Milpitas, CA. 95035

(408.435.9600 x 316

7  408.232.5911

* gflato at nanometrics.com <blocked::mailto:v at nanometrics.com> 

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