Hi Gail, I'm uncertain whether your situation was the same as mine, but when I updated from FM 6.0 to FM 7.1, I found that after I removed 6.0, I could not run 7.1. So I reinstalled 6.0, followed by the 7.1 upgrade. Now 7.1 works correctly.
Daniel Doornbos Technical Writer Promise Technology, Inc. 408 228-1437 danield at promise.com -----Original Message----- From: framers-bounces+danield=promise....@lists.frameusers.com [mailto:framers-bounces+danield=promise.com at lists.frameusers.com] On Behalf Of Gail Smith Sent: Tuesday, March 13, 2007 10:12 AM To: framers at lists.frameusers.com Subject: Framemaker stalls at install One of our users has been getting the following error message when attempting to open FrameMaker. We went into programs and did the "Add/Remove" for the existing FrameMaker, and then installed the new FrameMaker 7.0. The Operating System is XP, but in the Framelog it is referring to Windows NT. Any ideas? Gail C. Smith Novatek Communications, Inc. 500 Helendale Road, Suite 280 Rochester, NY 14609 Phone: 482-4070 Fax: 482-4098 E-mail: gail at novatekcom.com