Hi Gail,

I'm uncertain whether your situation was the same as mine, but when I
updated from FM 6.0 to FM 7.1, I found that after I removed 6.0, I could
not run 7.1. So I reinstalled 6.0, followed by the 7.1 upgrade. Now 7.1
works correctly.

Daniel Doornbos
Technical Writer
Promise Technology, Inc.
408 228-1437
danield at promise.com

-----Original Message-----
From: framers-bounces+danield=promise....@lists.frameusers.com
[mailto:framers-bounces+danield=promise.com at lists.frameusers.com] On
Behalf Of Gail Smith
Sent: Tuesday, March 13, 2007 10:12 AM
To: framers at lists.frameusers.com
Subject: Framemaker stalls at install

One of our users has been getting the following error message when
attempting to open FrameMaker. We went into programs and did the
"Add/Remove" for the existing FrameMaker, and then installed the new
FrameMaker 7.0.

The Operating System is XP, but in the Framelog it is referring to
Windows NT.

Any ideas?

Gail C. Smith

Novatek Communications, Inc.

500 Helendale Road, Suite 280

Rochester, NY 14609

Phone: 482-4070

Fax: 482-4098

E-mail: gail at novatekcom.com

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