> One of our users has been getting the following error message when attempting to open FrameMaker. We went into programs and did the "Add/Remove" for the existing FrameMaker, and then installed the new FrameMaker 7.0. <
You left out the error message. Your message header says failure at installation, but the text says failure when opening the program. 1. If installation failure, I have a vague recollection of some having problems with the autorun version of install. Going to the CD and running setup.exe directly was the fix. 2. If the problem is when opening, you probably just need the patch that was issued for Windows XP. It fixed crashes that happened when attempting to open a file that had links to missing or moved files. You can find it on the Adobe site, but you have to go to the updates for 7.2 and it will be listed lower down the page. Mike Wickham
