People buy things out of need and want. If the quality sucks, and they need it, what are they going to do? If an insulin pump eats batteries at a 20% higher rate than advertised, the quality sucks, but that doesn't mean that the product isn't needed. It's up to the company to fix the quality flaws and bring the product up to market expectation.
No product is ever perfect. That's near impossible to do. But darn close is attainable. And quality is very much objective in most products given that you can collect quality metrics on the products themselves, log bugs, measure impact, etc. On 10/19/07, Technical Writer <tekwrytr at hotmail.com> wrote: > > And yet people still buy it. If they did not, issues of quality would be > irrelevant; only the "quality" items would be purchased, the "crap" would > languish on the dealer shelves, and we would be working rather than having > this discussion.http://www.tekwrytrs.com/Specializing in the Design, > Development, and Production of:Technical Documentation - Online Content - > Enterprise Websites -- Bill Swallow HATT List Owner WWP-Users List Owner Senior Member STC, TechValley Chapter STC Single-Sourcing SIG Manager http://techcommdood.blogspot.com
