Thanks so much, Dov. I guess I had turned myself into a developer a few years back and dropped my membership to the Frameusers list. I should have tried it first, before picking up the phone.
How do I delete the Windows system font cache? -- Emily At 11:52 AM 1/11/2008, Dov Isaacs wrote: >Emily, > >On behalf of Adobe, let me apologize for the runaround that you >got from Adobe's Tech Support. As soon as I am done with this >response, I will be forwarding your post on to our customer >support escalation team. I don't know whether we do or don't >still "officially" support FrameMaker 7.1 (I thought we did!), >but either way, you should have immediately been connected >with someone (1) who competently understands and speaks your >language and (2) knows the product! > >There was no "hidden" update to FrameMaker 7.1 or any other >version of FrameMaker or any Adobe product. > >I do recall various problems with "save as PDF" with >FrameMaker 7.x causing crashes. The workarounds that tended >to work for me included a combination of simply rebooting >the computer or deleting the Windows system font cache and >then rebooting the system (which also "solves" a missing text >in output problem). Apparently, some interaction between >FrameMaker, the PSCRIPT5 driver Acrobat plug-in, and use of >the Windows registry by all these components can put the >PostScript driver in a catatonic state. > > - Dov Emily Berk http://www.armadillosoft.com/blog