I've had similar experience. I did try just entering the serial number that
worked just fine for all other components of TCS2, but it comes up as a not
valid number. I've double, triple, and quadruple checked the all-numeric
number and it's right. I copied and pasted it in, I entered it manually,
still shows as not valid.

So, I downloaded and ran the licensing tool twice. First just "regular,"
then using the zero option, rebooting in between. Now, FM, RH, and PS open
fine (didn't try CP), but both Distiller and Acrobat Pro 9 Extended ask for
the serial number and won't accept the valid number that I have.

I'm stuck, too. Even if I manage to uninstall everything, is there any
reason to believe it's going to recognize my totally valid and correct
serial number? I'm not so sure.

RJ, Mahesh, someone, what's the solution to these problems? This makes TCS 2
unusable, as I always have to generate PDFs. Please help us all with this.

Linda G. Gallagher
TechCom Plus, LLC
lindag at techcomplus dot com
303-450-9076 or 800-500-3144
User guides, online help, FrameMaker and
WebWorks ePublisher templates
RMIMA Membership Manager

-----Original Message-----
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Chris Despopoulos
Sent: Thursday, December 17, 2009 7:54 AM
To: Art Campbell
Cc: framers at lists.frameusers.com
Subject: Re: TCS2 Distiller license problem

Just a report of the situation...  The script didn't work.  Acrobat still
expects a serial number, and won't accept my TCS serial number.  One more
hour down the drain.

I rebooted three times to try all the suggested fixes in the script.  The
third run (using the 0 option) is supposed to remove the license file -- I
would have expected to need to enter my serial number again for running any
TCS products, but that didn't happen -- Maker runs the same as usual, and
Acrobat still wants a number.  I have no idea what the script did -- for all
I know it installed something I don't want, or modified my registry in some
way I don't want.  But I trusted it anyway -- to no avail.  Adobe, please
take note...  Explaining what the script does would comfort your customers.

I suspect the licensing doesn't think my Acrobat installation is part of my
TCS installation.  I will try removing all of TCS, then re-installing and
setting the serial number yet again.  My fear is that *nothig* will work
after I do that.  Yes, tech support is free for licensing issues.  Well, not
free if you consider the time spent.  What does it mean when the cost to
install the product is as great as the cost to purchase it?

Sigh...  I have to start actually gaining a living with my time now...


From: Art Campbell <art.campb...@gmail.com>
To: Chris Despopoulos <despopoulos_chriss at yahoo.com>
Cc: framers at lists.frameusers.com
Sent: Thu, December 17, 2009 8:12:59 AM
Subject: Re: TCS2 Distiller license problem

First, the license utility to which I posted the URL is supposed to work as
a kind of swiss army knife for licensing -- it's supposed to check all
parameters, not just the temp license. So I'd go ahead and run it to see if
it fixes the problem. If it doesn't work, at least you tried the public fix.

Also, Adobe provides free tech support for all installation issues, and this
is certainly an installation issue. Yes, you have to go through phone hell
to get support, but they usually keep working on an issue until it's

And for Chris's problem, Adobe also says very plainly that you can't have
ANY previous distiller versions on a system with any version of Acrobat. So
if you still have Maker or other components on your system, as you imply,
you may have diagnosed the problem yourself...


Art Campbell
art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
                                                     No disclaimers apply.
                                                              DoD 358

On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos
<despopoulos_chriss at yahoo.com> wrote:

>I have the same problem, only with Acrobat.  So far I've just been using
everything but Acrobat, and not generating PDFs.  Thank goodness for Reader
and older versions of Maker.  I haven't had the courage to try un-installing
all the products and installing again.  Somehow I doubt I'll ever have a
fully capable TS2 on my system.  I certainly don't want to throw away many
hours of time wrestling with this problem, considering it's like throwing
money away...  I'm sure I've spent 10 hours already, which is approaching
the cost of the product!
>>Any help or advice around this issue would be greatly appreciated!
>I have a fully licensed version of TCS2 on my laptop. I first installed it
>>as the trial version, then entered my serial number when I got it.
>>I've not had any issues with testing out RH and FM, but I notice now when
>>open Distiller, I'm being asked for a serial number. I'm able to open all
>>other parts of TCS 2, including RH, FM, Acrobat (not Distiller),
>>and Captivate. These all recognize that I've already entered a serial
>>number. Only Distiller does not.
>>I understand that the problems I've heard about started with licensing
>>issues with Acrobat. I've also heard that some of the solutions to this
>>problem cause more problems.
>>Does anyone know of a script that will fix this licensing issue with
>>Distiller and not hose up my TCS 2 installation and my laptop?
>>You are currently subscribed to Framers as art.campbell at gmail.com.
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