So is anybody at Adobe working on this problem and going to help us solve it???
I'm a dyed-in-the-wool FM user and want to use TCS 2, including RH and Acrobat, but I can't. What am I supposed to do???? Is anyone listening out there???? We users can't solve the problem, so it seems that Adobe has to. ~~~~~~~~~~~~~~~~~~~~~~~~~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ RMIMA Membership Manager www.RMIMA.org ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ -----Original Message----- From: Spectrum Writing [mailto:i...@spectrumwritingllc.com] Sent: Thursday, December 17, 2009 10:53 AM To: 'Linda G. Gallagher'; 'Chris Despopoulos'; 'Art Campbell' Cc: framers at lists.frameusers.com Subject: RE: TCS2 Distiller license problem I can tell all of you from personal, painful and recent experience, DO NOT attempt to uninstall and reinstall TCS2. That approach is useless as a screen door on a submarine and will leave you with a system so corrupted that NOTHING will get you back to anything useful other than a wipe clean and reformat of your hard drive (and for all of you offlist naysayers, you will find plenty of topics on the Adobe forum about this, including some from some very experienced FM users such as Sean B.). Also, DO NOT, under any circumstances, run the licensing script again and use the "0" option. It screws with an Adobe-specific .dll that if hosed, will leave you unable to run even your own desktop. (check now and right-click on your desktop and if you get an error message, let me know and I will point you in the right direction for fixing this.) I do have a script that Mahesh provided to me for cleaning up FM and RH licensing issues and if someone is script savvy, I can provide it to you and see if it can be tweaked for Acrobat. Also, I have other instructions from Mahesh that I am providing below that might help some of you as well: This problem could occur if there was a prerelease software (beta) installed on the machine and then if full version is installed, serial number corruption can cause licensing issues. In your case, I would suggest that you please change your system date (back date) to a date when the software was working fine. Thanks and regards Mahesh Finally, if you want to contact me directly offlist (even via phone) and ask questions and see if I can walk you through what eventually worked for me, I would be happy to. I, too, lost tangible items throughout this issue (as in numerous billing hours that I cannot recoup) and intangible items (as in my sanity and possibly even some street cred. with clients as I had convinced one that it was FM and not Word for their solution!) trying to to get this issue resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Linda G. Gallagher Sent: Thursday, December 17, 2009 10:21 AM To: 'Chris Despopoulos'; 'Art Campbell' Cc: framers at lists.frameusers.com Subject: RE: TCS2 Distiller license problem I've had similar experience. I did try just entering the serial number that worked just fine for all other components of TCS2, but it comes up as a not valid number. I've double, triple, and quadruple checked the all-numeric number and it's right. I copied and pasted it in, I entered it manually, still shows as not valid. So, I downloaded and ran the licensing tool twice. First just "regular," then using the zero option, rebooting in between. Now, FM, RH, and PS open fine (didn't try CP), but both Distiller and Acrobat Pro 9 Extended ask for the serial number and won't accept the valid number that I have. I'm stuck, too. Even if I manage to uninstall everything, is there any reason to believe it's going to recognize my totally valid and correct serial number? I'm not so sure. RJ, Mahesh, someone, what's the solution to these problems? This makes TCS 2 unusable, as I always have to generate PDFs. Please help us all with this. ~~~~~~~~~~~~~~~~~~~~~~~~~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ RMIMA Membership Manager www.RMIMA.org ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Chris Despopoulos Sent: Thursday, December 17, 2009 7:54 AM To: Art Campbell Cc: framers at lists.frameusers.com Subject: Re: TCS2 Distiller license problem Just a report of the situation... The script didn't work. Acrobat still expects a serial number, and won't accept my TCS serial number. One more hour down the drain. I rebooted three times to try all the suggested fixes in the script. The third run (using the 0 option) is supposed to remove the license file -- I would have expected to need to enter my serial number again for running any TCS products, but that didn't happen -- Maker runs the same as usual, and Acrobat still wants a number. I have no idea what the script did -- for all I know it installed something I don't want, or modified my registry in some way I don't want. But I trusted it anyway -- to no avail. Adobe, please take note... Explaining what the script does would comfort your customers. I suspect the licensing doesn't think my Acrobat installation is part of my TCS installation. I will try removing all of TCS, then re-installing and setting the serial number yet again. My fear is that *nothig* will work after I do that. Yes, tech support is free for licensing issues. Well, not free if you consider the time spent. What does it mean when the cost to install the product is as great as the cost to purchase it? Sigh... I have to start actually gaining a living with my time now... cud ________________________________ From: Art Campbell <art.campb...@gmail.com> To: Chris Despopoulos <despopoulos_chriss at yahoo.com> Cc: framers at lists.frameusers.com Sent: Thu, December 17, 2009 8:12:59 AM Subject: Re: TCS2 Distiller license problem First, the license utility to which I posted the URL is supposed to work as a kind of swiss army knife for licensing -- it's supposed to check all parameters, not just the temp license. So I'd go ahead and run it to see if it fixes the problem. If it doesn't work, at least you tried the public fix. Also, Adobe provides free tech support for all installation issues, and this is certainly an installation issue. Yes, you have to go through phone hell to get support, but they usually keep working on an issue until it's resolved. And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself... Art Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos <despopoulos_chriss at yahoo.com> wrote: > >I have the same problem, only with Acrobat. So far I've just been using everything but Acrobat, and not generating PDFs. Thank goodness for Reader and older versions of Maker. I haven't had the courage to try un-installing all the products and installing again. Somehow I doubt I'll ever have a fully capable TS2 on my system. I certainly don't want to throw away many hours of time wrestling with this problem, considering it's like throwing money away... I'm sure I've spent 10 hours already, which is approaching the cost of the product! > >>Any help or advice around this issue would be greatly appreciated! > >>cud > >>**************************** > >I have a fully licensed version of TCS2 on my laptop. I first installed it >>as the trial version, then entered my serial number when I got it. > >>I've not had any issues with testing out RH and FM, but I notice now when I >>open Distiller, I'm being asked for a serial number. I'm able to open all >>other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, >>and Captivate. These all recognize that I've already entered a serial >>number. Only Distiller does not. > >>I understand that the problems I've heard about started with licensing >>issues with Acrobat. I've also heard that some of the solutions to this >>problem cause more problems. > >>Does anyone know of a script that will fix this licensing issue with >>Distiller and not hose up my TCS 2 installation and my laptop? >**************************** > > > > >>_______________________________________________ > > >>You are currently subscribed to Framers as art.campbell at gmail.com. > >>Send list messages to framers at lists.frameusers.com. > >>To unsubscribe send a blank email to >framers-unsubscribe at lists.frameusers.com >>or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > >>Send administrative questions to listadmin at frameusers.com. Visit >http://www.frameusers.com/ for more resources and info. > _______________________________________________ You are currently subscribed to Framers as lindag at techcomplus.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/lindag%40techcomplus.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info. _______________________________________________ You are currently subscribed to Framers as info at spectrumwritingllc.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/info%40spectrumwritingll c.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.