Indeed sad to note that Adobe does not bother to resolve customer issues. We
have licensed version of Acrobat Pro 9.0 and our IT has filed a case ticket as
per the vendor/customer policy. Its over 10 days now but Adobe has not
responded yet. I am still not able to use FM 7.0?s Save as feature after
installing Acrobat Pro 9.0, inspite of trying all suggestions provided by the
Frame users. It does not work even on a brand new machine either that has only
these two tools installed. ?As already mentioned keeping the number of user
guides in mind it is just feasible to use the watch folder option as manually I
anyway will have to distill each of the 350+? Frame books? nor do I have the
bandwidth to modify the script. I have switched to the old distiller as that
was the only option left that would help me meet the deadline.
Looks like customer support is non-existent in Adobe. I wish I had known this
before opting for Adobe products.
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