Umm, the discussion is not about "print to PDF", which is actually the method that several of us have been recommending all along.
The discussion has been about _Save As_ PDF, which requires a *lot* more awareness and cooperation between FrameMaker and Distiller. Garnier has some scripted system which automatically produces a whole stack of PDFs using the Save As PDF function, and he has run into problems trying to use a four-release-old version of FrameMaker with the latest version of Acrobat. -Fred Ridder > Subject: FM 7.0 and Acrobat 9 > Date: Wed, 15 Jul 2009 08:30:12 -0700 > From: Clint.Owen at craneaerospace.com > To: framers at lists.frameusers.com > > We are still using FrameMaker 7.0. My co-worker was upgraded from > Acrobat 6 to 9 and she has no trouble using "print to PDF". > > Clint > > > Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics | > Telephone: +1 425-743-8674 | Fax: +1 425-743-8113 > > > -----Original Message----- > From: framers-bounces at lists.frameusers.com > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Dov Isaacs > Sent: Tuesday, July 14, 2009 10:47 PM > To: Garnier Garnier > Cc: framers at lists.frameusers.com > Subject: RE: Customer Support in Adobe is non-existent > > Garnier, > > I'm absolutely amazed that FrameMaker 7.0 "save as PDF" works at all > with Acrobat 8. It is contrary to information that I had internally. I > was under the strongest impression that FrameMaker 7.1 was the first > version that recognized "Adobe PDF" as the Distiller's printer as > opposed to "Acrobat Distiller" used in older Acrobat versions. Guess I > was given bad info internally. > > I suspect that as long as you continue with FrameMaker 7.0, you'll need > to avoid upgrades to Acrobat 9, at least on the systems for which you > are relying on the "save as PDF" feature. > > - Dov > > From: Garnier Garnier [mailto:garnier_framescript at yahoo.co.in] > Sent: Tuesday, July 14, 2009 10:35 PM > To: Dov Isaacs > Cc: framers at lists.frameusers.com > Subject: RE: Customer Support in Adobe is non-existent > > > > > If that is the case, I would like to know how come FM 7.0p576 is working > absolutely fine with Acrobat Pro 8.0? The Save As PDF works fine and so > does the script that all writers use to convert to pdf. All works fine > even without changing the locations of pdf printer instance or the > joboptions. Five writers are using FM 7.0 p576 with Acrobat Pro 8.0 and > face no issues whatsoever. > > > > Upgrading FM is not so simple because of the volume of manuals that we > have. Besides the issue is with Acrobat Pro 9.0, therefore there is no > reason to upgrade. May be I should downgrade to 8.0 instead? > > > > B/R > > Garnier > > > > > > > > -----Original Message----- > From: Dov Isaacs [mailto:isaacs at adobe.com] > Sent: Wednesday, July 15, 2009 10:39 AM > To: Garnier Garnier; framers at lists.frameusers.com > Subject: RE: Customer Support in Adobe is non-existent > > > > The problem is not with Acrobat 9. > > > > The problem is that the "save as PDF" function of FrameMaker 7.0 (since > then > > Adobe has released 7.1, 7.2, 8.0, and 9.0) simply knows nothing about > the > > registry settings and the "Adobe PDF" PostScript printer driver instance > used > > by more recent versions of Acrobat (i.e, 7.x, 8.x, and 9.x). > > > > Simply stated, your version of FrameMaker is way too old for > compatibility > > with Acrobat 9. There is no solution that Adobe can provide for you > other > > than to advise you to upgrade FrameMaker. > > > > It is most unfortunate that Adobe Technical Support did not (or was not > capable > > of) immediately giving you this information. > > > > - Dov > > > > > > > > > -----Original Message----- > > > From: framers-bounces at lists.frameusers.com > > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of > > > Garnier Garnier > > > Sent: Tuesday, July 14, 2009 8:26 PM > > > To: framers at lists.frameusers.com > > > Subject: Customer Support in Adobe is non-existent > > > > > > Hello Framers, > > > > > > Indeed sad to note that Adobe does not bother to resolve customer > > issues. We have licensed version of > > > Acrobat Pro 9.0 and our IT has filed a case ticket as per the > > vendor/customer policy. Its over 10 days > > > now but Adobe has not responded yet. I am still not able to use FM > > 7.0's Save as feature after > > > installing Acrobat Pro 9.0, inspite of trying all suggestions provided > > > by the Frame users. It does not > > > work even on a brand new machine either that has only these two tools > > installed. As already mentioned > > > keeping the number of user guides in mind it is just feasible to use > > the watch folder option as > > > manually I anyway will have to distill each of the 350+ Frame books > > nor do I have the bandwidth to > > > modify the script. I have switched to the old distiller as that was > > the only option left that would > > > help me meet the deadline. > > > > > > Looks like customer support is non-existent in Adobe. I wish I had > > known this before opting for Adobe > > > products. > > > > > > Garnier > > > ________________________________ > Yahoo! recommends that you upgrade to the new and safer Internet > Explorer > 8<http://in.rd.yahoo.com/tagline_ie8_1/*http:/downloads.yahoo.com/in/int > ernetexplorer/>. > _______________________________________________ > > > You are currently subscribed to Framers as > Clint.Owen at craneaerospace.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/clint.owen%40craneae > rospace.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > -------------------------------------------------------------------------------- > We value your opinion! 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