On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <[email protected]> wrote:
> Hello > > Has any tried setting up an ACD based on skillset? The current out-of-box > version of fifo does not seem to support acd based on agent skillset. Does > anyone have any experience in doing it with some external scripting using > lua or javascript? > > I am interested in hearing how others may have done it as I am trying to > implement one myself. > > thx, > > mark > > I was curious about this myself. Even if someone has built a non-free skills-based ACD using FS I'd like to know about it. -MC
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