I would be interested in this too.... Concerning mod_fifo - can you restrict an agent to a slot. So lets say DNIS A is for product A and DNIS B product B - some agents know both - some know just 1 product - would that be possible?
On Thu, Sep 17, 2009 at 3:17 PM, Anthony Minessale < [email protected]> wrote: > I can tell you from years of painful experience, don't use asterisk for > queues. > see http://www.freeswitch.org/node/117 > > You don't have to use FS, but please don't let the asterisk siren lure you > to the rocks. > > mod_fifo is like a tool with basic functions you can exploit however you > wish, it does not try to do high level > features because those are best left in external logic. > > > mod_fifo has priorities which means each individual fifo is really an array > of 10 fifos > when you set the priority you are choosing which index in the array to > insert the caller. > when an agent belongs to a queue he drills down the array from 0-9 so you > could for instance put everyone in 5 by default and put more > important people in 0 so they always go to the front > > when you assign an agent to take calls off hook you can set a > fifo_pop_order variable that tells you which array indexes to service and in > what order. > so if you pretend slot 1 is for general problems and slot 2 is for hard > problems you can put one agent in 1,2 and a more stupid agent in just 1 > > *shrug* > > > > On Thu, Sep 17, 2009 at 1:56 PM, Christian Jensen < > [email protected]> wrote: > >> This would be a fantastic addition – my company is currently looking to >> Asterisk as a potential candidate for this if FS can’t do it. >> >> >> >> I want FS to win of course J >> >> >> >> *Christian Jensen* >> Software Development Manager >> >> Back Office >> ------------------------------ >> >> *From:* [email protected] [mailto: >> [email protected]] *On Behalf Of *Michael >> Collins >> *Sent:* Thursday, September 17, 2009 11:20 AM >> *To:* [email protected] >> *Subject:* Re: [Freeswitch-users] skill-based ACD >> >> >> >> >> >> On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <[email protected]> >> wrote: >> >> Hello >> >> >> >> Has any tried setting up an ACD based on skillset? The current out-of-box >> version of fifo does not seem to support acd based on agent skillset. Does >> anyone have any experience in doing it with some external scripting using >> lua or javascript? >> >> >> >> I am interested in hearing how others may have done it as I am trying to >> implement one myself. >> >> >> >> thx, >> >> >> >> mark >> >> >> >> >> I was curious about this myself. Even if someone has built a non-free >> skills-based ACD using FS I'd like to know about it. >> -MC >> >> >> >> _______________________________________________ >> FreeSWITCH-users mailing list >> [email protected] >> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users >> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users >> http://www.freeswitch.org >> >> > > > -- > Anthony Minessale II > > FreeSWITCH http://www.freeswitch.org/ > ClueCon http://www.cluecon.com/ > Twitter: http://twitter.com/FreeSWITCH_wire > > AIM: anthm > MSN:[email protected] <msn%[email protected]> > GTALK/JABBER/PAYPAL:[email protected]<paypal%[email protected]> > IRC: irc.freenode.net #freeswitch > > FreeSWITCH Developer Conference > sip:[email protected] <sip%[email protected]> > iax:[email protected]/888 > googletalk:[email protected]<googletalk%3aconf%[email protected]> > pstn:213-799-1400 > > _______________________________________________ > FreeSWITCH-users mailing list > [email protected] > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > >
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