On Thu, Sep 24, 2009 at 08:40:16AM -0700, msc wrote: > On Thu, Sep 24, 2009 at 1:09 AM, Remko Kloosterman > <[email protected]>wrote: > > > Hello Michael, > > > > > > > > Do you still want to follow up on this? I?m having difficulty gathering the > > old stuff in an understandable form. Also, it looks like the open source ACD > > Spice Telephony by Andrew Thompson can do just what you might need. > > > > I had totally forgotten about Andrew's stuff! Unless people want to build > their own 100% community/free/DIY version of a skill-based ACD then I say > let's all play with SpiceCSM and help improve it.
I'd certainly appreciate the feedback (and the kick in the ass to improve some of the rough spots and documentation). Andrew
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