>> My FS based ACD allows agents to log-in to multiple queues at once
What is the difference between those queues? Does each q require that agents have a different skill? ie Agent A has skills x,y,z and queue 1,2,3 have calls about x,y,z - there agent A logins to queue 1,2,3. 2009/9/17 Paweł Pierścionek <[email protected]> > Michael Collins pisze: > > > > > > On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <[email protected] > > <mailto:[email protected]>> wrote: > > > > Hello > > > > Has any tried setting up an ACD based on skillset? The current > > out-of-box version of fifo does not seem to support acd based on > > agent skillset. Does anyone have any experience in doing it with > > some external scripting using lua or javascript? > > > > I am interested in hearing how others may have done it as I am > > trying to implement one myself. > > > > thx, > > > > mark > > > > > > I was curious about this myself. Even if someone has built a non-free > > skills-based ACD using FS I'd like to know about it. > > -MC > > > What is a skills-based ACD ? > My FS based ACD allows agents to log-in to multiple queues at once and > have different priority setting in each of the queues - does this count > as skills-based ? > It does not allow to limit the number of calls an agent can answer from > a queue daily nor does it allow to set distribution of calls to an agent > from his queues (other the by priority). > > Pawel, > > > _______________________________________________ > FreeSWITCH-users mailing list > [email protected] > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org >
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