It sounds as though you did not purchase direct support from Checkpoint, opting instead for a partner support solution. You've likely purchased software subscription only directly from Checkpoint -- giving you access to the knowledgebase and downloads, but without ticket permissions.
Buy direct support and you can open a ticket with their tac. On Wed, Oct 10, 2012 at 10:54 AM, a bv <vbavbal...@gmail.com> wrote: > Hi, > > What must the way to open a case when you are renewing yearly at > Checkpoint? When you try to open a case they close it nearly > immediatly and reports and says that open the case through a partner. > When you return to partners they sometime say that we have to a new > support aggreement with them (and some wants money) which seems > foolish. > > What to do to open a case if you are an end user? > > Regards > > ================================================= > To set vacation, Out-Of-Office, or away messages, > send an email to lists...@amadeus.us.checkpoint.com > in the BODY of the email add: > set fw-1-mailinglist nomail > ================================================= > To unsubscribe from this mailing list, > please see the instructions at > http://www.checkpoint.com/services/mailing.html > ================================================= > If you have any questions on how to change your > subscription options, email > fw-1-ow...@ts.checkpoint.com > ================================================= > ================================================= To set vacation, Out-Of-Office, or away messages, send an email to lists...@amadeus.us.checkpoint.com in the BODY of the email add: set fw-1-mailinglist nomail ================================================= To unsubscribe from this mailing list, please see the instructions at http://www.checkpoint.com/services/mailing.html ================================================= If you have any questions on how to change your subscription options, email fw-1-ow...@ts.checkpoint.com =================================================
