On Friday, July 5, 2002, at 02:14 PM, Michael Bryan Bell wrote: >>> Apple's "Gotcha" repair pricing is the major reason I will >>> never again buy an Apple laptop. By contrast I have some amateur >>> radio gear made by TenTec, a small Tennessee manufacturer. I sent one >>> in for repair of a volume control, and a week later it came back with >>> a whole new control panel and a bill for $30 for the repair. >>> >>> TenTec has my undying loyalty. Apple is another matter. >> >> Radio gear is a completely different matter. what computer manuf. repairs >> laptops for $30? I'm guessing the answer is something close to "none". > > Uhh... Tentec's amateur radio gear can cost anywhere from $400 to $4000. > This isnt radio shack stuff. > > I think you completely missed her point- which was that good quality plus > great customer service and standing behind your product produces profound > customer loyalty. Apple used to have both- but both have suffered greatly > but they still charge premiums. > > Dyna isn't the only person saying this, or being bit by it. I even saw a > larger news corp article picking up on it recently.
I buy dozens (and some times dozens of dozens) of Apple units each year. I guess I just have to disagree that Apple's service and support are suffering, and I'll have to disagree that they charge a premium for out of warranty repairs. Check out Dell's out-of-warranty service pricing sometime, or Gateway's (horrendous!). HP and Compaq aren't cheap either. This is a different industry, and the retail price of the goods involved has nothing to do with the cost of repairs. Apple's competing with other computer manufacturers, not with amateur radio manufacturers. If Tentec can afford to offer out-of-warranty repairs to their customers for that price, good for them. I'd be willing to be that their competitors have to offer similar pricing to stay competitive. Apple has to compete with Gateway, Dell, and HP/Compaq. Rather than comparing (or trying to compare) Apple's repair pricing with Tentec, check out these companies' repair pricing policies sometime. You'll find that, should you decide to take your business elsewhere, you'll be paying about the same, and sometimes more, for out-of-warranty repairs.... (fwiw, Dell is so touchy about the expense of their out-of-warranty pricing that you have to provide a valid serial number to get that deep on their website, if it's there at all). -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
