Re: iBook Logic Board Repair Extension Program

[David M. Ensteness]

Uhm, because a bunch of people claim they have similar symptoms does 
not mean there is a "known issue." Sorry but it actually does take some 
R&D time to determine such things. What research have you done into the 
matter to understand just what the problem(s) are, under what 
condition(s) such problem(s) arise, and if such problem(s) are 
reproducible? Do you happen to be well versed in large scale production 
and R&D models that you can fault Apple for not coming to accurate 
conclusions as fast as you would have liked? A "known issue" does not 
mean that some people have complained there was a problem, a known 
issue indicates that Apple is aware of a reproducible design flaw with 
a determined likelihood of occurring in a known percentage of products.

There is a lot of "known" information there ... Since no one outside of 
Apple actually has access to the numbers and proprietary information 
necessary to make such determinations, we in the public, just get to 
second judge. It seems you are real good at the second judging part, 
but thing is, I don't know that Apple could have done better than they 
did, nor do I know of anyone who seems to do better. That doesn't mean 
I am right or that they couldn't have improved, but you're belief that 
they could have is unsubstantiated, and at this point, unless you have 
something to bring to the table, you are right in your conclusion that 
there is no point in continuing this discussion.

David

On Jan 30, 2004, at 6:44 PM, Robin Ashe wrote:

On 1/30/04 8:23 AM, "David M. Ensteness" <[EMAIL PROTECTED]> wrote:

I have read just about all there is available on it and have a bit of
experience with it myself. No, my opinion is not changing based on
anything you offered, nor are your retorts accurate, go do some more
digging.
So you still think that they never denied there was a problem? I guess 
this
is pointless to discuss with you any further.

Snip ...

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