because many problems are intermittent. if a user has gone through the b.s. tech support stupid human tricks and it won't work reliably, then it's broken.
i've fixed equipment before (an expensive, lab grade mass flow system) that the manufacturer insisted was fine after their "thorough" bench testing, unfortunately it wasn't thorough, and a simple visual check might have led them to suspect the problem in their unit that i found trying to fix noise in the data acquisition system- namely a transformer that had an insulation defect (a great big burned bubble, probably due to a surge) and was leaking current into the outputs (which wound up finding ground through the data acquisition card, producing considerable data noise but not doing any permanent damage to it, amazingly enough). this is also why the flow was unstable, yet in the boring environment at the manufacturers with slightly retarded techs it appeared perfectly fine, at least as far as they tested it. the fact is i've seen genuine intermittents that sometimes took days to show up and then might show up constantly for some time before magically disappearing again, for awhile at least. none the less i was eventually able to track down the problem and permanently banish them (for years at least...). the fact is many warranty claim departments do such a poor function check that the unit in question practically has to burst into flames and dance around for them to notice it. on the other hand, it's not at all hard to permanently break it in a way that doesn't look like abuse, but you shouldn't have to cheat just because they do. sometimes a good tech just has to spend the hours waiting for equipment to finally act up, but most manufacturers know we're all wombats who probably just forgot to plug it in. Hamlin Krewson wrote: ---------- > > Err, why shouldn't Fujitsu (or anyone for that matter) do this? Apple does > this. You bring you computer in under warranty, you better believe that if ------------ -- Philip Stortz, mad scientist at large. --Every 13 seconds an American gun owner uses a firearm in defense against a criminal. gun ownership deters crime, it doesn't increase it. gun control increases crime and cost lives. <http://www.pulpless.com/gunclock/framedex.html> -- G-List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- We have Apple Refurbished Monitors in stock! | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-List list info: <http://lowendmac.com/lists/g-list.shtml> Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-list%40mail.maclaunch.com/> Using a Macintosh? Get free email and more at Applelinks! <http://www.applelinks.com>
