Philip Stortz wrote:
>most makers have been terrible about caring once it's out of
>warranty, or have simply given people more garbage drives under
warranty
>until it wasn't the makers problem any more.
I wrangle 50 some-odd PC's (and now 3 Macs:) Have had warranty returns
with most brands, but have noticed a slightly higher failure rate with
40GB Maxtor. Never had a bad experience with any in-warranty returns
(Seagate, WD or Quantum/Maxtor--never had an IBM or Fujitsu failure, but
don't have many of them either) and ALWAYS got a BETTER drive back from
Maxtor than the failed drive. All have easy web-based warranty return
procedures (in the PC they have low-level disk utilities that confirm
disk errors before RMA is granted.)
Disks have a known (limited) life span--you know what the warranty
length is when you buy (or you should) and no complaint when you exceed
that time.
--I've had drives replaced with only 15 days left of a 5 year warranty
(replaced old Ultra 33 with current model 5X the size and Ultra 100!)
AND had drives fail 30 days out of a 3 year warranty--got my money's
worth both times!)
EricB
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