On Mar 21, 2010, at 11:37 PM, void wrote:
I'd suggest you inform whoever is supposed to be handling the
system to fix it or you'll get a new provider.
Unfortunately, our company owns the building, which includes a hotel,
and we contract out to a hospitality company who gets the franchise
rights from (Major hotel chain to be unnamed at this time), who make
the decisions regarding their standards for this sort of thing. As a
maintenance tech for the building owner, I have very little influence
with the Hotel Corporation, nor do the hotel managers, except to put
in their complaints whenever this comes up.
A little more detail:
-the only case I have confirmed info on was one from today, The guest
had a macbook pro, and she tried both Safari 4, and Firefox.
-Apparently what happens is that guests get to the first screen
(where they are supposed to agree to terms and conditions) and only a
few graphics load, and the agree button is not usually one of them.
-Some people have gotten past this screen, only to be bumped off the
internet 10-15 min. afterwards.
-I was not clear on this, but I think that the hotel manager said
that the same thing happens when the Guests try hooking into the
ethernet ports in their rooms.
-Meanwhile, every PC that comes through there has no problem, they
had a dell and a macbook sitting right next to each other, and the
dell was fine.
Could that agreement page be the cause? What would cause people to
get bumped off afterwards?
They have only asked me because they knew I was a mac person, if
there is a user level work around, that would be the best I can do at
this point. As far as testing, I can only bring a Clamshell or
Lombard in, and my USB wireless dongle is currently fried, so I could
only test via ethernet. (maybe the hotel will have to buy me hex-core
macbook pro... or whatever is coming out in the next revision ;)
Purely for testing purposes of course! no? at least a new wireless
card/dongle? How about a bag of chips?)
FWIW, there is a Starbucks on the first floor, where I've seen every
flavor of mac surfing on their WiFi, and the same goes for the
secured networks in the various offices that take up the other 1/2 of
the building...
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