On Mar 21, 2010, at 9:58 PM, PETER WARNER wrote:
A little more detail:
-the only case I have confirmed info on was one from today, The
guest had a macbook pro, and she tried both Safari 4, and Firefox.
-Apparently what happens is that guests get to the first screen
(where they are supposed to agree to terms and conditions) and only
a few graphics load, and the agree button is not usually one of them.
-Some people have gotten past this screen, only to be bumped off the
internet 10-15 min. afterwards.
-I was not clear on this, but I think that the hotel manager said
that the same thing happens when the Guests try hooking into the
ethernet ports in their rooms.
-Meanwhile, every PC that comes through there has no problem, they
had a dell and a macbook sitting right next to each other, and the
dell was fine.
Could that agreement page be the cause?
Yes it could. I've run into that same &%...@$!@#$ software myself. Told
the motel I was staying in that this was the last time I'd stay in
that chain unless they fixed the software. It only partially works
with FF, I'll bet anything you care to bet that the browser running on
the Dell was IE. The software does the same thing on the ethernet
because it's not actually connected to the WiFi, but manages internet
access for all outgoing connections.
What would cause people to get bumped off afterwards?
Because the system is asking for some response back from the Mac that
isn't getting, because it's using IE-specific Javascript or something.
Guests with Intel based macs can install WineBottler <http://winebottler.kronenberg.org/
> and run IE 6, or do what I did and complain mightily, and tell the
staff they'll never stay there again. Write a letter to the chain
owners, too.
You can TRY (and I don't think I did, I was just pissed off) turning
on the developer menu in Safari, and setting the user agent as IE6,
but I don't think it'll work.
"Nobody ever got fired for specifying Microsoft" doesn't work when you
depend on the happiness of your clients.
On my vacation last year I only had trouble connecting in three
places, and in two of the three the staff were quite happy to work
with me to fix it (both involved simple reboots of the WAP) The third
was the place with this dumb software.
The staff there told me that other customers had complained as well.
--
Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group
Institutions do not have opinions, merely customs
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