On Mar 22, 2010, at 3:30 PM, peter wrote:
If I can't give them a work around, I (and they) think I'm not doing the best I can for them. Guests (and other tenants) don't make the distinctions between all of the companies involved here, they see the guy with the tool belt, and think I can fix anything. All you I.T. guys aught to know the feeling ;)
We do, and when I'm in the situation you're in I have no qualms about pointing people with problems to the appropriate place to complain.
"I'm sorry, I've tried. but I cannot fix this. Here's the phone number and email address of the owners to contact..we're just the hired hands."
It's not hard to honestly tell guests that a) you've tried, but cannot do anything about it, and b) it's not your decision, or your bosses decision, but the folks who actually own the place, without 'badmouthing' the owners.
This is why *every* place like that has comment cards and contact addresses. Carry some with you and encourage the paying customers to make their opinions known, that it's when paying customers complain, is when things get changed.
Now if you'll get fired for THAT basic act of customer service, my sympathies and I hope you find a new job soon, whereupon you can tell us who this company is so I never patronize them, because if they do that to their employees and contractors, they cut corners everywhere else, too.
-- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group Institutions do not have opinions, merely customs -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words "REMOVE ME" as the subject.
