At 4:36 PM -0700 3/21/2010, peter wrote:
I was just told by the Hotel that inhabits 1/2 of one of my buildings
here that their guests with Macs can't connect to the free wireless.
To be clear here... Macs have NO problems talking to 802.11 WAPs.
The problem is the subsequent authorization system they're using.
Normally... You connect to a WAP using a passphrase, it assigns you
an IP etc via DHCP, and life is good.
Services with their heads up their a** add an additional level of
authorization. Sometimes it's some sort of crap AUP that the user
has to agree to, sometimes it's a pay portal. For the most part,
those work on any platform... but sometimes they won't work on Macs
because they use an Active X control or some other MS proprietary
gizmo.
At 12:58 AM -0400 3/22/2010, PETER WARNER wrote:
-the only case I have confirmed info on was one from today, The
guest had a macbook pro, and she tried both Safari 4, and Firefox.
-Apparently what happens is that guests get to the first screen
(where they are supposed to agree to terms and conditions) and only
a few graphics load, and the agree button is not usually one of them.
-Some people have gotten past this screen, only to be bumped off the
internet 10-15 min. afterwards.
-I was not clear on this, but I think that the hotel manager said
that the same thing happens when the Guests try hooking into the
ethernet ports in their rooms.
-Meanwhile, every PC that comes through there has no problem, they
had a dell and a macbook sitting right next to each other, and the
dell was fine.
It might be interesting to see the source of the page they're sending.
Unfortunately, our company owns the building, which includes a
hotel, and we contract out to a hospitality company who gets the
franchise rights from (Major hotel chain to be unnamed at this
time), who make the decisions regarding their standards for this
sort of thing.
Perhaps not unfortunate. There are contracts between you and by
extension them. Somewhere there is a deal to provide the free wifi.
If it says Windows only, you're screwed. But if it doesn't, and
they're not providing said free wifi to ALL guests that want it...
that's a legal leg to beat them with. That beating might best be a
PR thing - a major hotel chain that's discriminating against Apple...
Announcing that to the public will hurt their bottom line. It would
be cheaper for them to fix the problem.
- Dan.
--
- Psychoceramic Emeritus; South Jersey, USA, Earth.
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