Thanks, Carl! I will try and update the installation to a newer version!
I just got an email from the user that the history loaded again on its own.
messages. I'm not sure if the issue is fixed, but upgrading to a newer
version of galaxy might be a good idea anyways.
Thanks for all your help, it's much appreciated!
On Tue, Jul 14, 2015 at 10:24 AM, Carl Eberhard <carlfeberh...@gmail.com>
> She got that error message when she clicked on settings and tried to view
>> saved histories.
> It looks like this error when loading '/history/view' was fixed with
> If possible, you could update to git branch release_13.02 and get the fix.
> Alternately, you could apply that particular patch above to your current
> installation but that may cause more conflicts later if you decide to
> saw that their history wasn't loading on the right-hand side.
> The above does not help the underlying problem of the user's history
> erroring in the 'Analyze Data' page.
> see any errors in the server log when he/she attempts to load the history?
> On Mon, Jul 13, 2015 at 11:38 AM, Lina L Faller <lina.fal...@gmail.com>
>> Hi Carl,
>> Thanks for getting back to me!
>> - The galaxy version is "release_2013.01.13".
>> - The user logged into their galaxy account and saw that their
>> history wasn't loading on the right-hand side. She got that error message
>> when she clicked on settings and tried to view saved histories.
>> - It's not an imported history, she has had the same history since
>> she first logged in.
>> Thanks for any advice you might have!
>> On Mon, Jul 13, 2015 at 11:24 AM, Carl Eberhard <carlfeberh...@gmail.com>
>>> Hi, Lina
>>> Apologies for the delay. A few questions, please:
>>> - What version is your Galaxy instance running?
>>> - What URL or operation is the user trying when they get that error?
>>> Is it just the 'Analyze Data' page or something else like
>>> - Is the history imported? Is it accidentally/possibly from a
>>> different user/account?
>>> On Tue, Jul 7, 2015 at 3:19 PM, Lina L Faller <lina.fal...@gmail.com>
>>>> Hi all,
>>>> I am new to maintaining the galaxy server at my institute and a user
>>>> emailed me that they get the following error message when trying to view
>>>> their history:
>>>> "Either you are not allowed to view this history or the owner of this
>>>> history has not made it accessible."
>>>> Is there a way to modify access privileges of the users' histories?
>>>> Thanks for any advice!
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Please keep all replies on the list by using "reply all"
in your mail client. To manage your subscriptions to this
and other Galaxy lists, please use the interface at:
To search Galaxy mailing lists use the unified search at: