If you are under contract, then you're covered by #2. GTA is a little behind in updating the Support Center database. I called about the upgrade on a unit we purchased last week, and Tech Support immediately updated the database so that I could update the runtime before I send the unit to the Customer.
Since your unit should be covered, you can probably do the same. Mike Burden Lynk Systems http://www.lynk.com (616)532-4985 [EMAIL PROTECTED] > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, September 25, 2002 9:47 AM > To: Mike Burden; [EMAIL PROTECTED] > Subject: RE: [gb-users] 3.3.0 Upgrade not available > > > Not unreasonable, except I am under contract and I want to > play with 3.3 > and can't. > > rgds > > gmcb > > -----Original Message----- > From: Mike Burden [mailto:[EMAIL PROTECTED]] > Sent: 25 September 2002 14:40 > To: [EMAIL PROTECTED] > Subject: RE: [gb-users] 3.3.0 Upgrade not available > > > From the message on GTA-Announce: > > Upgrades through GTA's on-line support center are available > at no charge > for the following registered GTA firewall products: > > 1) All units purchased on or after Aug. 5, 2002 > > 2) All units covered by a GTA support or annual maintenance contract > > > Sounds like they're only covering units sold in the last two > months, unless they're under contract. > > > Mike Burden > Lynk Systems > http://www.lynk.com > (616)532-4985 > [EMAIL PROTECTED] > > > > > -----Original Message----- > > From: Reasoner, Bob (PHES) > [mailto:[EMAIL PROTECTED]] > > Sent: Wednesday, September 25, 2002 8:26 AM > > To: 'Chris Green'; [EMAIL PROTECTED]; [EMAIL PROTECTED] > > Subject: RE: [gb-users] 3.3.0 Upgrade not available > > > > > > Click the feedback button and send info to tech support. > > They will update > > your serial # in the system which will turn on the download > > option for 3.3.0 > > on the downloads tab. > > > > -----Original Message----- > > From: Chris Green [mailto:[EMAIL PROTECTED]] > > Sent: Wednesday, September 25, 2002 6:19 AM > > To: [EMAIL PROTECTED]; [EMAIL PROTECTED] > > Subject: [gb-users] 3.3.0 Upgrade not available > > > > > > On previous upgrades there was a button on the support > > center. Now I'm > > only seeing a note that says I should Purchase Upgrade/Support. I > > purchased my GB-1000 in January so it hasn't even been one > > year yet. Is > > something wrong with the Support Center again???? > > > > > > > > Chris Green > > > > SAT Corporation > > > > > > > > > > > --------------------------------------------------------------------- > > To unsubscribe, e-mail: [EMAIL PROTECTED] > > To subscribe to the digest version first unsubscribe, then > > e-mail: [EMAIL PROTECTED] > > For additional commands, e-mail: [EMAIL PROTECTED] > > Archive of the last 1000 messages: > > http://www.mail-archive.com/[email protected] > > > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > To subscribe to the digest version first unsubscribe, then > e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > Archive of the last 1000 messages: > http://www.mail-archive.com/[email protected] > --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] To subscribe to the digest version first unsubscribe, then e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] Archive of the last 1000 messages: http://www.mail-archive.com/[email protected]
