In the UK the 1st year support was always built in to the purchase cost (from sub-suppliers) so it wasn't felt as much!
Best Regards, Steve Leach Network Manager MI International Limited e-mail: [EMAIL PROTECTED] URL: http://www.mi-int.com ----- Original Message ----- From: "Chris Green" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]> Sent: Wednesday, September 25, 2002 3:29 PM Subject: RE: [gb-users] 3.3.0 Upgrade not available > $2800 for an appliance is cheap? You haven't been shopping lately. When I priced the support plans, the cheapest reasonable one was about $600 per year. That's over 20% of the cost of the unit. That would not be too terrible except that they apparently want you to pay for that from day 1 now. > > Chris Green > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, September 25, 2002 9:27 AM > To: Chris Green > Subject: SV: [gb-users] 3.3.0 Upgrade not available > > How much are they forcing you to pay? > I mean the gnatbox is a pretty cheap firewall after all. > > // Peter > > -----Ursprungligt meddelande----- > Fr�n: Chris Green [mailto:[EMAIL PROTECTED]] > Skickat: den 25 september 2002 16:20 > Till: Mike Burden; [EMAIL PROTECTED] > �mne: RE: [gb-users] 3.3.0 Upgrade not available > > > Which means they are violating the agreement issued when the GB-1000 was > purchased in January. GTA has always offered free upgrades for the > first year. Looks like this will be the final straw and I'm looking for > a new firewall. > > Chris Green > > > -----Original Message----- > From: Mike Burden [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, September 25, 2002 8:40 AM > To: [EMAIL PROTECTED] > Subject: RE: [gb-users] 3.3.0 Upgrade not available > > >From the message on GTA-Announce: > > Upgrades through GTA's on-line support center are available at no charge > for the following registered GTA firewall products: > > 1) All units purchased on or after Aug. 5, 2002 > > 2) All units covered by a GTA support or annual maintenance contract > > > Sounds like they're only covering units sold in the last two > months, unless they're under contract. > > > Mike Burden > Lynk Systems > http://www.lynk.com > (616)532-4985 > [EMAIL PROTECTED] > > > > > -----Original Message----- > > From: Reasoner, Bob (PHES) [mailto:[EMAIL PROTECTED]] > > Sent: Wednesday, September 25, 2002 8:26 AM > > To: 'Chris Green'; [EMAIL PROTECTED]; [EMAIL PROTECTED] > > Subject: RE: [gb-users] 3.3.0 Upgrade not available > > > > > > Click the feedback button and send info to tech support. > > They will update > > your serial # in the system which will turn on the download > > option for 3.3.0 > > on the downloads tab. > > > > -----Original Message----- > > From: Chris Green [mailto:[EMAIL PROTECTED]] > > Sent: Wednesday, September 25, 2002 6:19 AM > > To: [EMAIL PROTECTED]; [EMAIL PROTECTED] > > Subject: [gb-users] 3.3.0 Upgrade not available > > > > > > On previous upgrades there was a button on the support > > center. Now I'm > > only seeing a note that says I should Purchase Upgrade/Support. I > > purchased my GB-1000 in January so it hasn't even been one > > year yet. Is > > something wrong with the Support Center again???? > > > > > > > > Chris Green > > > > SAT Corporation > > > > > > > > > > --------------------------------------------------------------------- > > To unsubscribe, e-mail: [EMAIL PROTECTED] > > To subscribe to the digest version first unsubscribe, then > > e-mail: [EMAIL PROTECTED] > > For additional commands, e-mail: [EMAIL PROTECTED] > > Archive of the last 1000 messages: > > http://www.mail-archive.com/[email protected] > > > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > To subscribe to the digest version first unsubscribe, then > e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > Archive of the last 1000 messages: > http://www.mail-archive.com/[email protected] > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > To subscribe to the digest version first unsubscribe, then > e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > Archive of the last 1000 messages: > http://www.mail-archive.com/[email protected] > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > To subscribe to the digest version first unsubscribe, then > e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > Archive of the last 1000 messages: > http://www.mail-archive.com/[email protected] > --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] To subscribe to the digest version first unsubscribe, then e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] Archive of the last 1000 messages: http://www.mail-archive.com/[email protected]
