We are on a static ip address no proxy Directly connected through at&t t1 We have very little on our acl do not proxy any services
Bill -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Dave St John Sent: Saturday, December 27, 2008 12:07 PM To: [email protected] Subject: Re: [General-discussion] support ticket system Ok i tracked down the error and im 95% sure this is the problem, based on your ip address bill, there are no entries in our security system banning you, however whenever you have tried to access the areas http://www.spacialaudio.com/index.php?page=helpdesk-login our apache server is returning a HTTP/1.1 304 status message in our log files which could be a couple of things, the most likely scenario is the proxy cache you are behind needs to be cleared, aka clear the proxy cache, as this status code usualy refers to some form of proxy errors, which has nothing to do with browser cache, cookies etc... HOWEVER if your browser is configured to use a certain proxy address, that could be the problem as well, but from the sounds of it, your entire LAN is using a proxy gateway, since you have tried this from multiple PC's, and still get the same results, so i would confer your network administrator there at the studio and have them clear the gateways proxy cache, which can be a cumbersome task, but worth it in the end. Another scenario is there could be a bug in an area of our website, thats associated with the current version of php and apache we are using, and Louis and company will check into this as well, while i see if there are any updates we can do for php and apache on our end that may or may not clear up this issue. Hope that sheds some light on the subject and let us know if and when you can get the proxy cache cleared on your gateway device. Regards. Bill Curd wrote: > Just to please you I just tried Safari on Windows Vista Ultimate > and Safari on Windows Vista Home Prem. > > But they were denied user name and password error > > Bill > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of > Bill Curd > Sent: Friday, December 26, 2008 5:30 PM > To: 'Elbert Dee'; [email protected] > Subject: RE: [General-discussion] support ticket system > > No I did not try another browser > If I am able to access it with a computer one week and not the next how do > you assume that it is the browser? > > Bill > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of > Elbert Dee > Sent: Friday, December 26, 2008 4:05 PM > To: [email protected] > Subject: Re: [General-discussion] support ticket system > > But did you try a different browser as James suggested? > > Elbert Dee > > ----- Original Message ----- > From: "Bill Curd" <[email protected]> > To: <[email protected]> > Sent: Friday, December 26, 2008 1:36 PM > Subject: RE: [General-discussion] support ticket system > > >> I have tried all 4 of our computers here and same thing will not take the >> password >> >> Bill >> >> >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of >> James Henline >> Sent: Friday, December 26, 2008 11:19 AM >> To: [email protected] >> Subject: Re: [General-discussion] support ticket system >> >> Bill, >> I am not asking you to adopt the browser for every day use, I am asking >> you >> to try a different browser as it will be fresh and have no cookies stored >> with it. >> If your able to get in without a problem, then you know your trouble is >> not >> with the website, but with your browser. >> >> Note that it makes it a little hard to troubleshoot if you dismiss our >> suggestions without at least trying them. >> >> James Henline. >> Help Desk Manager >> Development Manager >> Spacial Audio Solutions LLC. >> 972-739-6420 ext: 110 >> www.audiorealm.com >> www.spacialnet.com >> www.spacialaudio.com >> >> CONFIDENTIALITY NOTICE: This email, including any attachments, contains >> information from SpacialAudio Solutions LLC., which may be confidential or >> privileged. The information is intended to be for the use of the >> individual >> or entity named above. If you are not the intended recipient, be aware >> that >> any disclosure, copying, distribution or use of the contents of this >> information is prohibited. If you have received this email in error, >> please >> notify the sender immediately by "reply to sender only" message and >> destroy >> all electronic and hard copies of the communication, including >> attachments. >> >> >> On Fri, Dec 26, 2008 at 11:55 AM, Bill Curd <[email protected]> wrote: >> >>> No I do not care for either of them >>> We use either Safari or IE 7.22 >>> >>> It is not a browser issue, this only happens on the special site >>> >>> Bill >>> >>> -----Original Message----- >>> From: [email protected] >>> [mailto:[email protected]] On Behalf Of >>> James Henline >>> Sent: Friday, December 26, 2008 10:47 AM >>> To: [email protected] >>> Subject: Re: [General-discussion] support ticket system >>> >>> Bill, >>> Might I suggest a different browser, something like perhaps Firefox or >>> the new Google Chrome >>> >>> James Henline. >>> Help Desk Manager >>> Development Manager >>> Spacial Audio Solutions LLC. >>> 972-739-6420 ext: 110 >>> www.audiorealm.com >>> www.spacialnet.com >>> www.spacialaudio.com >>> >>> CONFIDENTIALITY NOTICE: This email, including any attachments, contains >>> information from SpacialAudio Solutions LLC., which may be confidential >>> or >>> privileged. The information is intended to be for the use of the >> individual >>> or entity named above. If you are not the intended recipient, be aware >> that >>> any disclosure, copying, distribution or use of the contents of this >>> information is prohibited. If you have received this email in error, >> please >>> notify the sender immediately by "reply to sender only" message and >> destroy >>> all electronic and hard copies of the communication, including >> attachments. >>> >>> On Wed, Dec 24, 2008 at 7:59 PM, Bill Curd <[email protected]> wrote: >>> >>>> No firewall issues here >>>> >>>> >>>> -----Original Message----- >>>> From: [email protected] >>>> [mailto:[email protected]] On Behalf >>> Of >>>> Antifmradio >>>> Sent: Wednesday, December 24, 2008 5:53 PM >>>> To: [email protected] >>>> Subject: Re: [General-discussion] support ticket system >>>> >>>> a few days ago i submitted a support ticket bill >>>> >>>> is it possable something new in a firewall on your PC? >>>> >>>> >>>> ----- Original Message ----- >>>> From: "Bill Curd" <[email protected]> >>>> To: <[email protected]> >>>> Sent: Wednesday, December 24, 2008 6:42 PM >>>> Subject: [General-discussion] support ticket system >>>> >>>> >>>>> I still am unable to access this area I found my password but it will >>> not >>>>> accept it >>>>> >>>>> >>>>> >>>>> Bill >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> General-discussion mailing list >>>>> [email protected] >>>>> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >>>>> >>>>> TO unsubscribe to this list, simply send a blank email to >>>>> [email protected] >>>>> >>>>> with the subject >>>>> 'unsubscribe' >>>> _______________________________________________ >>>> General-discussion mailing list >>>> [email protected] >>>> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >>>> >>>> TO unsubscribe to this list, simply send a blank email to >>>> [email protected] >>>> >>>> with the subject >>>> 'unsubscribe' >>>> >>>> _______________________________________________ >>>> General-discussion mailing list >>>> [email protected] >>>> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >>>> >>>> TO unsubscribe to this list, simply send a blank email to >>>> [email protected] >>>> >>>> with the subject >>>> 'unsubscribe' >>>> >>> _______________________________________________ >>> General-discussion mailing list >>> [email protected] >>> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >>> >>> TO unsubscribe to this list, simply send a blank email to >>> [email protected] >>> >>> with the subject >>> 'unsubscribe' >>> >>> _______________________________________________ >>> General-discussion mailing list >>> [email protected] >>> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >>> >>> TO unsubscribe to this list, simply send a blank email to >>> [email protected] >>> >>> with the subject >>> 'unsubscribe' >>> >> _______________________________________________ >> General-discussion mailing list >> [email protected] >> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >> >> TO unsubscribe to this list, simply send a blank email to >> [email protected] >> >> with the subject >> 'unsubscribe' >> >> _______________________________________________ >> General-discussion mailing list >> [email protected] >> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >> >> TO unsubscribe to this list, simply send a blank email to >> [email protected] >> >> with the subject >> 'unsubscribe' > > _______________________________________________ > General-discussion mailing list > [email protected] > http://mailman.spacialaudio.com/mailman/listinfo/general-discussion > > TO unsubscribe to this list, simply send a blank email to > [email protected] > > with the subject > 'unsubscribe' > > _______________________________________________ > General-discussion mailing list > [email protected] > http://mailman.spacialaudio.com/mailman/listinfo/general-discussion > > TO unsubscribe to this list, simply send a blank email to > [email protected] > > with the subject > 'unsubscribe' > > _______________________________________________ > General-discussion mailing list > [email protected] > http://mailman.spacialaudio.com/mailman/listinfo/general-discussion > > TO unsubscribe to this list, simply send a blank email to > [email protected] > > with the subject > 'unsubscribe' -- ^^_ o" )~ '''' David St. John Spacial Audio Network Administrator/Developer Spacial Audio Solutions, LLC 200 E 6th st SUITE 220 Austin, TX 78701 http://www.spacialaudio.com http://www.spacialnet.com http://www.audiorealm.com -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. _______________________________________________ General-discussion mailing list [email protected] http://mailman.spacialaudio.com/mailman/listinfo/general-discussion TO unsubscribe to this list, simply send a blank email to [email protected] with the subject 'unsubscribe'
