Then its more then likely at&t's proxy that you have no control over unfortunately :(
Bill Curd wrote: > We are on a static ip address no proxy > Directly connected through at&t t1 > We have very little on our acl do not proxy any services > > Bill > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of > Dave St John > Sent: Saturday, December 27, 2008 12:07 PM > To: [email protected] > Subject: Re: [General-discussion] support ticket system > > Ok i tracked down the error and im 95% sure this is the problem, > based on your ip address bill, there are no entries in our security > system banning you, > however whenever you have tried to access the areas > http://www.spacialaudio.com/index.php?page=helpdesk-login > our apache server is returning a HTTP/1.1 304 status message in our log > files which could be a couple of things, > the most likely scenario is the proxy cache you are behind needs to be > cleared, aka clear the proxy cache, > as this status code usualy refers to some form of proxy errors, which > has nothing to do with browser cache, cookies etc... HOWEVER if your > browser is configured to use a certain proxy address, that could be the > problem as well, > but from the sounds of it, your entire LAN is using a proxy gateway, > since you have tried this from multiple PC's, > and still get the same results, so i would confer your network > administrator there at the studio and have them clear > the gateways proxy cache, which can be a cumbersome task, but worth it > in the end. > > Another scenario is there could be a bug in an area of our website, > thats associated with the current version > of php and apache we are using, and Louis and company will check into > this as well, while i see if > there are any updates we can do for php and apache on our end that may > or may not clear up this issue. > > Hope that sheds some light on the subject and let us know if and when > you can get the proxy cache cleared > on your gateway device. > > Regards. > > Bill Curd wrote: >> Just to please you I just tried Safari on Windows Vista Ultimate >> and Safari on Windows Vista Home Prem. >> >> But they were denied user name and password error >> >> Bill >> >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of >> Bill Curd >> Sent: Friday, December 26, 2008 5:30 PM >> To: 'Elbert Dee'; [email protected] >> Subject: RE: [General-discussion] support ticket system >> >> No I did not try another browser >> If I am able to access it with a computer one week and not the next how do >> you assume that it is the browser? >> >> Bill >> >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of >> Elbert Dee >> Sent: Friday, December 26, 2008 4:05 PM >> To: [email protected] >> Subject: Re: [General-discussion] support ticket system >> >> But did you try a different browser as James suggested? >> >> Elbert Dee >> >> ----- Original Message ----- >> From: "Bill Curd" <[email protected]> >> To: <[email protected]> >> Sent: Friday, December 26, 2008 1:36 PM >> Subject: RE: [General-discussion] support ticket system >> >> >>> I have tried all 4 of our computers here and same thing will not take the >>> password >>> >>> Bill >>> >>> >>> -----Original Message----- >>> From: [email protected] >>> [mailto:[email protected]] On Behalf Of >>> James Henline >>> Sent: Friday, December 26, 2008 11:19 AM >>> To: [email protected] >>> Subject: Re: [General-discussion] support ticket system >>> >>> Bill, >>> I am not asking you to adopt the browser for every day use, I am asking >>> you >>> to try a different browser as it will be fresh and have no cookies stored >>> with it. >>> If your able to get in without a problem, then you know your trouble is >>> not >>> with the website, but with your browser. >>> >>> Note that it makes it a little hard to troubleshoot if you dismiss our >>> suggestions without at least trying them. >>> >>> James Henline. >>> Help Desk Manager >>> Development Manager >>> Spacial Audio Solutions LLC. >>> 972-739-6420 ext: 110 >>> www.audiorealm.com >>> www.spacialnet.com >>> www.spacialaudio.com >>> >>> CONFIDENTIALITY NOTICE: This email, including any attachments, contains >>> information from SpacialAudio Solutions LLC., which may be confidential > or >>> privileged. The information is intended to be for the use of the >>> individual >>> or entity named above. If you are not the intended recipient, be aware >>> that >>> any disclosure, copying, distribution or use of the contents of this >>> information is prohibited. If you have received this email in error, >>> please >>> notify the sender immediately by "reply to sender only" message and >>> destroy >>> all electronic and hard copies of the communication, including >>> attachments. >>> >>> >>> On Fri, Dec 26, 2008 at 11:55 AM, Bill Curd <[email protected]> wrote: >>> >>>> No I do not care for either of them >>>> We use either Safari or IE 7.22 >>>> >>>> It is not a browser issue, this only happens on the special site >>>> >>>> Bill >>>> >>>> -----Original Message----- >>>> From: [email protected] >>>> [mailto:[email protected]] On Behalf > Of >>>> James Henline >>>> Sent: Friday, December 26, 2008 10:47 AM >>>> To: [email protected] >>>> Subject: Re: [General-discussion] support ticket system >>>> >>>> Bill, >>>> Might I suggest a different browser, something like perhaps Firefox or >>>> the new Google Chrome >>>> >>>> James Henline. >>>> Help Desk Manager >>>> Development Manager >>>> Spacial Audio Solutions LLC. >>>> 972-739-6420 ext: 110 >>>> www.audiorealm.com >>>> www.spacialnet.com >>>> www.spacialaudio.com >>>> >>>> CONFIDENTIALITY NOTICE: This email, including any attachments, contains >>>> information from SpacialAudio Solutions LLC., which may be confidential >>>> or >>>> privileged. The information is intended to be for the use of the >>> individual >>>> or entity named above. If you are not the intended recipient, be aware >>> that >>>> any disclosure, copying, distribution or use of the contents of this >>>> information is prohibited. If you have received this email in error, >>> please >>>> notify the sender immediately by "reply to sender only" message and >>> destroy >>>> all electronic and hard copies of the communication, including >>> attachments. >>>> On Wed, Dec 24, 2008 at 7:59 PM, Bill Curd <[email protected]> wrote: >>>> >>>>> No firewall issues here >>>>> >>>>> >>>>> -----Original Message----- >>>>> From: [email protected] >>>>> [mailto:[email protected]] On Behalf >>>> Of >>>>> Antifmradio >>>>> Sent: Wednesday, December 24, 2008 5:53 PM >>>>> To: [email protected] >>>>> Subject: Re: [General-discussion] support ticket system >>>>> >>>>> a few days ago i submitted a support ticket bill >>>>> >>>>> is it possable something new in a firewall on your PC? >>>>> >>>>> >>>>> ----- Original Message ----- >>>>> From: "Bill Curd" <[email protected]> >>>>> To: <[email protected]> >>>>> Sent: Wednesday, December 24, 2008 6:42 PM >>>>> Subject: [General-discussion] support ticket system >>>>> >>>>> >>>>>> I still am unable to access this area I found my password but it will >>>> not >>>>>> accept it >>>>>> >>>>>> >>>>>> >>>>>> Bill >>>>>> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> General-discussion mailing list >>>>>> [email protected] >>>>>> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >>>>>> >>>>>> TO unsubscribe to this list, simply send a blank email to >>>>>> [email protected] >>>>>> >>>>>> with the subject >>>>>> 'unsubscribe' >>>>> _______________________________________________ >>>>> General-discussion mailing list >>>>> [email protected] >>>>> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >>>>> >>>>> TO unsubscribe to this list, simply send a blank email to >>>>> [email protected] >>>>> >>>>> with the subject >>>>> 'unsubscribe' >>>>> >>>>> _______________________________________________ >>>>> General-discussion mailing list >>>>> [email protected] >>>>> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >>>>> >>>>> TO unsubscribe to this list, simply send a blank email to >>>>> [email protected] >>>>> >>>>> with the subject >>>>> 'unsubscribe' >>>>> >>>> _______________________________________________ >>>> General-discussion mailing list >>>> [email protected] >>>> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >>>> >>>> TO unsubscribe to this list, simply send a blank email to >>>> [email protected] >>>> >>>> with the subject >>>> 'unsubscribe' >>>> >>>> _______________________________________________ >>>> General-discussion mailing list >>>> [email protected] >>>> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >>>> >>>> TO unsubscribe to this list, simply send a blank email to >>>> [email protected] >>>> >>>> with the subject >>>> 'unsubscribe' >>>> >>> _______________________________________________ >>> General-discussion mailing list >>> [email protected] >>> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >>> >>> TO unsubscribe to this list, simply send a blank email to >>> [email protected] >>> >>> with the subject >>> 'unsubscribe' >>> >>> _______________________________________________ >>> General-discussion mailing list >>> [email protected] >>> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >>> >>> TO unsubscribe to this list, simply send a blank email to >>> [email protected] >>> >>> with the subject >>> 'unsubscribe' >> _______________________________________________ >> General-discussion mailing list >> [email protected] >> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >> >> TO unsubscribe to this list, simply send a blank email to >> [email protected] >> >> with the subject >> 'unsubscribe' >> >> _______________________________________________ >> General-discussion mailing list >> [email protected] >> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >> >> TO unsubscribe to this list, simply send a blank email to >> [email protected] >> >> with the subject >> 'unsubscribe' >> >> _______________________________________________ >> General-discussion mailing list >> [email protected] >> http://mailman.spacialaudio.com/mailman/listinfo/general-discussion >> >> TO unsubscribe to this list, simply send a blank email to >> [email protected] >> >> with the subject >> 'unsubscribe' > -- ^^_ o" )~ '''' David St. John Spacial Audio Network Administrator/Developer Spacial Audio Solutions, LLC 200 E 6th st SUITE 220 Austin, TX 78701 http://www.spacialaudio.com http://www.spacialnet.com http://www.audiorealm.com -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
