Hi Jeremy, Are your users with Windows machines on different campus networks from your unix machines? I'm wondering if there may be a local firewall issue for the Windows networks. Can the Windows machines upload files to other web sites e.g. web-based email? Can they upload very small test files to the genome browser?
Since you are running a university core facility, I would guess your paying customers are all university research groups and you are not turning a profit, just covering costs of operation. If that is the case, you don't need a special license -- our software is free for academic & non-profit use. Users accessing the browser never need a license. Angie ----- "Jennifer Jackson" <[email protected]> wrote: > From: "Jennifer Jackson" <[email protected]> > To: "Jeremy B. Zaitshik (HSC)" <[email protected]> > Cc: [email protected] > Sent: Tuesday, July 28, 2009 3:17:58 PM GMT -08:00 US/Canada Pacific > Subject: Re: [Genome] problem uploading custom track > > Hello, > > We think this is likely a problem with IE. You mention several > OS/browser combinations. Does Windows with Mozilla or Safari work? Are > you using Vista or an older version of the OS? This information would > be useful for us to know about. > > The problem is also likely linked to the "browse" function for > uploading data. Try to just paste in some examples to see if they > work. > > The final work around may be to load the data using an OS/Browser > combination that works, saving the data as a Session, then sharing the > Session so that each user does not need to maintain their own > base-line copy (but can still save personal versions). > > You mention that customers are paying for the data. This must mean > that both you and the users are using licensed copies of the browser. > Enabling Sessions for these local licensed installs is possible (it > involves wiki and some set-up). Search our genomewiki site for > instructions or use the README documents that come with the > installation package. > > If you are not licensed yet, be sure to contact Donna Karolchik to > find out if you need to do this and how to do it. Her contact > information is on the browser home page and I will forward this email > to her as well. > > Thank you, > Jen > > > ------------------------------------------------ > Jennifer Jackson > UCSC Genome Bioinformatics Group > > ----- "Jeremy B. Zaitshik (HSC)" <[email protected]> wrote: > > > From: "Jeremy B. Zaitshik (HSC)" <[email protected]> > > To: [email protected] > > Sent: Tuesday, July 28, 2009 7:41:56 AM GMT -08:00 US/Canada > Pacific > > Subject: [Genome] problem uploading custom track > > > > Hi, > > > > We are only able to upload .wig files as a custom track from a > > Unix/Linux OS. We first noticed the problem when our customers > were > > complaining that they could not upload the .wig files to the Genome > > Browser, yet I could upload them just fine. I ended up testing the > > upload problem from many different computers (Windows vs. Linux, IE > > vs. Firefox, off campus vs. on campus) and the upload usually times > > out whenever a Windows OS is used to upload. Maybe 1 out of 10 > times > > it will work in Windows. It always works when I use Fedora, > CentOS, > > Redhat, etc. I tried many different sized of .wig files and even > the > > small ones time out for some reason. Could someone please help us > > figure this out, as we have many customers that can't view their > data > > that they paid for? > > > > Thanks, > > > > Jeremy Zaitshik > > Bioinformatics Core Director > > University of Oklahoma Health Sciences Center > > Biomedical Research Center > > 975 N.E. 10th Street > > Room BRC 1217B > > Oklahoma City OK 73104 > > Email: [email protected] > > Work: 405-271-2133 ext 32510 > > _______________________________________________ > > Genome maillist - [email protected] > > https://lists.soe.ucsc.edu/mailman/listinfo/genome > _______________________________________________ > Genome maillist - [email protected] > https://lists.soe.ucsc.edu/mailman/listinfo/genome _______________________________________________ Genome maillist - [email protected] https://lists.soe.ucsc.edu/mailman/listinfo/genome
