Hi, Jeremy! Can you confirm that this is a local file upload? (as opposed to pasting-in a URL to the actual .wig file)
Can you confirm that this is UCSC Genome Browser at *.ucsc.edu? (as opposed to your own instance on your own site) Can you confirm that you are using HTTP? (as opposed to https that you might have on your own site) Do you see this error? 'try to upload a larger file, internet explorer times out after 5 minutes and shows "this page cannot be displayed".' How big are the .wig files being uploaded that timeout on IE? What versions of IE have you tried and which are the worst? This will help us answer your question. -Galt On Wed, 29 Jul 2009, Angie Hinrichs wrote: > Hi Jeremy, > > Are your users with Windows machines on different campus networks from your > unix machines? I'm wondering if there may be a local firewall issue for the > Windows networks. Can the Windows machines upload files to other web sites > e.g. web-based email? Can they upload very small test files to the genome > browser? > > Since you are running a university core facility, I would guess your paying > customers are all university research groups and you are not turning a > profit, just covering costs of operation. If that is the case, you don't > need a special license -- our software is free for academic & non-profit use. > Users accessing the browser never need a license. > > Angie > > ----- "Jennifer Jackson" <[email protected]> wrote: > >> From: "Jennifer Jackson" <[email protected]> >> To: "Jeremy B. Zaitshik (HSC)" <[email protected]> >> Cc: [email protected] >> Sent: Tuesday, July 28, 2009 3:17:58 PM GMT -08:00 US/Canada Pacific >> Subject: Re: [Genome] problem uploading custom track >> >> Hello, >> >> We think this is likely a problem with IE. You mention several >> OS/browser combinations. Does Windows with Mozilla or Safari work? Are >> you using Vista or an older version of the OS? This information would >> be useful for us to know about. >> >> The problem is also likely linked to the "browse" function for >> uploading data. Try to just paste in some examples to see if they >> work. >> >> The final work around may be to load the data using an OS/Browser >> combination that works, saving the data as a Session, then sharing the >> Session so that each user does not need to maintain their own >> base-line copy (but can still save personal versions). >> >> You mention that customers are paying for the data. This must mean >> that both you and the users are using licensed copies of the browser. >> Enabling Sessions for these local licensed installs is possible (it >> involves wiki and some set-up). Search our genomewiki site for >> instructions or use the README documents that come with the >> installation package. >> >> If you are not licensed yet, be sure to contact Donna Karolchik to >> find out if you need to do this and how to do it. Her contact >> information is on the browser home page and I will forward this email >> to her as well. >> >> Thank you, >> Jen >> >> >> ------------------------------------------------ >> Jennifer Jackson >> UCSC Genome Bioinformatics Group >> >> ----- "Jeremy B. Zaitshik (HSC)" <[email protected]> wrote: >> >>> From: "Jeremy B. Zaitshik (HSC)" <[email protected]> >>> To: [email protected] >>> Sent: Tuesday, July 28, 2009 7:41:56 AM GMT -08:00 US/Canada >> Pacific >>> Subject: [Genome] problem uploading custom track >>> >>> Hi, >>> >>> We are only able to upload .wig files as a custom track from a >>> Unix/Linux OS. We first noticed the problem when our customers >> were >>> complaining that they could not upload the .wig files to the Genome >>> Browser, yet I could upload them just fine. I ended up testing the >>> upload problem from many different computers (Windows vs. Linux, IE >>> vs. Firefox, off campus vs. on campus) and the upload usually times >>> out whenever a Windows OS is used to upload. Maybe 1 out of 10 >> times >>> it will work in Windows. It always works when I use Fedora, >> CentOS, >>> Redhat, etc. I tried many different sized of .wig files and even >> the >>> small ones time out for some reason. Could someone please help us >>> figure this out, as we have many customers that can't view their >> data >>> that they paid for? >>> >>> Thanks, >>> >>> Jeremy Zaitshik >>> Bioinformatics Core Director >>> University of Oklahoma Health Sciences Center >>> Biomedical Research Center >>> 975 N.E. 10th Street >>> Room BRC 1217B >>> Oklahoma City OK 73104 >>> Email: [email protected] >>> Work: 405-271-2133 ext 32510 >>> _______________________________________________ >>> Genome maillist - [email protected] >>> https://lists.soe.ucsc.edu/mailman/listinfo/genome >> _______________________________________________ >> Genome maillist - [email protected] >> https://lists.soe.ucsc.edu/mailman/listinfo/genome > _______________________________________________ > Genome maillist - [email protected] > https://lists.soe.ucsc.edu/mailman/listinfo/genome > _______________________________________________ Genome maillist - [email protected] https://lists.soe.ucsc.edu/mailman/listinfo/genome
