Thanks Angie and Hiram. We are contacting our admin to help us on the 
issue per your suggestion. Hopefully everything will be sorted out soon.

Thanks,

D.

On 11/22/10 5:55 PM, Angie Hinrichs wrote:
> Hi Duke,
>
> Yes, the hg* CGI programs will need to be recompiled, also with 
> KNETFILE_HOOKS=1.  But if your local admin is willing to "rm 
> /usr/local/apache/trash/samtools/*.bai", that should take only a few seconds 
> and it might clear up the problem.
>
> If you do recompile, here's a way to cut some corners, just for this case 
> (rebuild only the CGI programs, not command-line utils):
>
> [first set up the build environment variables, including KNETFILE_HOOKS=1]
>
> cd kent/src/hg
> make clean
> make libs
> make compile
>
> Then ask your local admin to "cd kent/src/hg; make install".
>
> "make compile" does not install programs in apache/cgi-bin, but instead 
> leaves them in the source directories (kent/src/hg/hg*/), and I'm hoping you 
> have the file permissions to modify files in the source directories.
>
> Hope that helps,
> Angie
>
> ----- "Duke"<[email protected]>  wrote:
>
>> From: "Duke"<[email protected]>
>> To: "Hiram Clawson"<[email protected]>
>> Cc: [email protected]
>> Sent: Monday, November 22, 2010 1:58:42 PM GMT -08:00 US/Canada Pacific
>> Subject: Re: [Genome] empty data for BAM tracks
>>
>> Hi Hiram,
>>
>> I am sorry I am still not clear. What I meant was would the
>> KNETFILEHOOKS-recompiled samtool work with the old local mirror, or we
>> have to recompile the local mirror as well? The reason is recompiling
>> the mirror will take quite a bit of time, and we need to contact our
>> local admin to do that.
>>
>> Thanks,
>>
>> D.
>>
>> On 11/22/10 4:47 PM, Hiram Clawson wrote:
>>> You can use the scripts in the source tree: src/product/scripts/
>>> to build your kent source tree.
>>>
>>>
>>> ----- Original Message -----
>>> From: "Duke"<[email protected]>
>>> To: "Angie Hinrichs"<[email protected]>
>>> Cc: [email protected], "Hiram Clawson"<[email protected]>
>>> Sent: Monday, November 22, 2010 1:35:23 PM GMT -08:00 US/Canada
>> Pacific
>>> Subject: Re: [Genome] empty data for BAM tracks
>>>
>>> Hi Angie,
>>>
>>> No, I dont use KNETFILE_HOOKS and I believe our local mirror was
>> not
>>> built with that option as well. But our samtools and mirror have
>> been
>>> working just fine until I encouter that issue. I am gonna apply
>> that
>>> patch and rebuild our samtools, but does that mean we have to ask
>> our
>>> local admin to recompile (or apply batch) to the genome code as
>> well?
>>> Thanks,
>>>
>>> D.
>>>
>>>
>>> On 11/22/10 11:43 AM, Angie Hinrichs wrote:
>>>> Hi Duke,
>>>>
>>>> Did you compile your samtools and kent/src with KNETFILE_HOOKS=1 ?
>> (That requires downloading and applying a patch to the samtools
>> source, see http://genomewiki.ucsc.edu/index.php/KNETFILE_HOOKS .)  If
>> so, is it possible to make a small test file that has the same
>> problem, and put it on a public site or email to me for debugging?
>>>> If you didn't use KNETFILE_HOOKS, then empty bam track can be
>> caused by stale index files (.bam.bai) that the samtools C library
>> saves in a local directory.  To clear all index files, "rm
>> ${TRASHDIR}/samtools/*.bai" .  Depending on your installation,
>> TRASHDIR is probably something like /usr/local/apache/trash .  If the
>> track is still blank after clearing the index files, please send a
>> test case, or try "samtools view my.bam chr1:2-3" where chr1:2-3 is
>> the region you are viewing in the browser.
>>>> Hope that helps,
>>>> Angie
>>>>
>>>> ----- "Duke"<[email protected]>    wrote:
>>>>
>>>>> From: "Duke"<[email protected]>
>>>>> To: "Hiram Clawson"<[email protected]>
>>>>> Cc: [email protected]
>>>>> Sent: Saturday, November 20, 2010 6:08:56 AM GMT -08:00 US/Canada
>> Pacific
>>>>> Subject: Re: [Genome] empty data for BAM tracks
>>>>>
>>>>> On 11/19/10 8:33 PM, Hiram Clawson wrote:
>>>>>> Take a look in your Apache error log files to see if there
>>>>>> are any error messages about your track from the browser CGI
>>>>>> binaries.  The messages should have appeared when you loaded
>>>>>> the tracks, but maybe something else is going wrong.
>>>>> Thanks Hiram for your suggestion. I have contacted our local admin
>> about
>>>>> that. Aside from the admin side, based on your experience, is
>> there any
>>>>> other reason from the user side that can cause the issue?
>>>>>
>>>>> Thanks,
>>>>>
>>>>> D.
>>>>>
>> _______________________________________________
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>> https://lists.soe.ucsc.edu/mailman/listinfo/genome

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