On Thu, Jun 25 2015, Alan McKinnon wrote: > On 25/06/2015 15:06, Neil Bothwick wrote: >> On Thu, 25 Jun 2015 12:09:03 +0100, Mick wrote: >> >>> I would seek a refund for the MSWindows OS that it comes preinstalled >>> with. (This is a blatant case of software bundling with their products >>> and the refusal to cough up a refund when requested remains >>> incompatible with European Directive 2005/29/EC. Court test cases in >>> France and Belgium have validated this and big boys like Dell are now >>> more cautious when confronted by informed consumers assertively >>> requesting refunds.) >> >> The XPS 13 at least is available as a "Developer Edition" that comes with >> Ubuntu 14.04 LTS instead of Windows. > > If you or the crowd you work for can legitimately qualify as a business > customer, you experience a whole different world to the plebs who buy > thrugh the consume site.
Very much agreed. I bought consumer dells (inspiron) for my children and the customer service was poor. Even close DNA matching didn't help. allan PS Both now have macs and are fully wired into the apple ecosystem, much to my chagrin.
