Has anybody else ordered from Zenni? On Nov 18, 2:31 am, Fred Di <[EMAIL PROTECTED]> wrote: > Don't slam Zenni, 99.99% of the time they do a great job. > But the lesson learned is don't bother to call them. > My advice was intended for any on-line retailler. > > Any credit card company responds well to a chargeback, it's no problem > for them, the retailer is the one getting the shaft, as it should be. > MC/VISA track the chargeback %, and if it gets too high, the > retailers processing rate is increased. > > On Nov 15, 4:02 pm, Cheap Glasses <[EMAIL PROTECTED]> wrote: > > > Actually I did call, no problem about it. I preffer to call first, my > > credit card > > company (Chase Visa) will send me a form that I will fill and send > > back, hence > > this will be "in writing", but its much more convinicent for me to > > have them > > send me the form. Maybe with other credit card companies it is > > different. > > > I had good sucsess with Chase in another recent case where a merchant > > has > > not delivered and after charging my credit card, and their phone was > > disconnected > > (should have called first... before ordering but...) and they wont > > reply to emails. > > There was no problem at all, charge has been credited as this can fall > > under fraud > > (being charged and not getting the item delivered). > > > Anyway, I feel I have Zenni a fair chance to respond, and they wont > > tell me even when > > the glasses will be shipped to me after a month - so no more waiting > > for me, and good bye Zenni > > and never see you again. > > > Will try other web glass making places... I suggest to all to follow > > Ira's reviews... I should have taken > > the warnings on Zenni more seriously and not play loto with this - its > > also an issue of my time and that I > > need the glasses - now going to a 3 weeks trip without... > > > Be careful when you deal with Zenni... > > > Cheap Glasses
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