At least you spoke with a Customer Service Rep! I was dumped into voicemail the first call (after 3 weeks) and today (after a month) I was put to voicemail then informed that their mailbox is full! I can't even leave a message! That tells me there are a lot of customers complaining.
Well, the phone message on the 1-800 number says that the 'customs delay' has been resolved and all those delayed glasses are being mailed today and tomorrow. LOL! On Nov 14, 4:24 pm, Cheap Glasses <[EMAIL PROTECTED]> wrote: > To continue the saga from the thread on zenni order processing time, > here is a summary so far: > Order placed Oct 19, charged same day for 4 pairs, total charge about > $100 > Lab email Oct 20, "suggesting" I go on one frame to high index, 1.61 > or 1.67 for extra cost, rejected suggestion, lab in china (zennilab at > gmail.com or [EMAIL PROTECTED]) writes OK they will do the order as > placed. > After 3 weeks, no glasses, called customer service (Nov 7), to be > told, the lab in china has not produced the glasses yet, and they will > ask the lab to tell me status > I also initiated an email myself, asked the lab to explain. Lab answer > on Nov 10, they made glasses and shipped them and CA office will have > them next day, on Nov 11. > Waited 3 days, called on Nov 13 to get tracking number - customer > service person stated they got the glasses but will only mail them > that day (Nov 13) so tracking number will be only available Nov 14. > Called today, Nov 14, asking for tracking number, Customer service > stated he does not have glasses yet (his name was Serg), and I should > call on Nov 19 to check status. He was not able to tell me when the > glasses will ship or if they even were made...! > Told customer service (as I have repeated to all) that will go on > travel Nov 24 and if I do not get glasses by then, will be away 3 > weeks. Previously was told no problem I should have them before > leaving. Now, Serg said I asked about tracking number and he is going > to move on to next customer. > Told him will ask credit card company to charge back the $100 they > charged me on Oct 19, Serg said I cannot do that since if I want to > cancel order I should do it within 24 hours. My answer was that its > not canceling order, it is not getting the item I have paid and they > charged me for, within 30 days. Serg said he is moving on to next > called, and "have a good day" > Called Credit card company, asked to do charge back to Zenni and > explain the above. > They will issue a credit and send forms for me to fill and explain all > that I have been doing, trying to get the glasses. Have explain I will > be leaving USA on Nov 24, so Credit card company said they will try to > get me the form before I leave. Then they will take it with Zenni. > So I will file this in writing but the form is sent by the crediti > card company and they handle the rest. > Those who beg for Zenni to do them a favor and let them push you again > and again may miss the chance to do the charge back. Credit card > company has a better way to handle Zenni then to wait hours to get > into the line or to be pushed off by zenni customer service rep going > to answer next customer. > > So, no more Zenni for me. I suggest you consider this very carefully > before you go with Zenni. you may just waste your money, time and > agrevation and you wont have a way to get compensation once you start > with them. > > Cheap Glasses --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
